HVAC Technical Service Advisor

Baker Distributing Company

Technical Service Advisor providing superior HVAC support and training to dealer and sales teams. Responsibilities include technical support, training preparation, and regular communication with managers.

Posted 7/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in HVAC technology and equipment, providing technical support and training to dealers while maintaining strong communication and customer service skills. Capable of managing budgets, reporting activities, and fostering long-term relationships with internal and external stakeholders.

Highest-signal resume keywords

HVAC Technology ProficiencyTechnical SupportCustomer Service MindsetExcellent Communication SkillsBudget Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft Office ProficiencyData AnalysisProblem-SolvingTraining FacilitationTime Management

Soft Skills

Interpersonal SkillsNegotiation SkillsMulti-Tasking AbilityTeam CollaborationContinuous Improvement Mindset

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Technical SupportHVAC EquipmentDealer TrainingExpense ReportingActivity Reporting

About the role

Key responsibilities & impact

Provides technical support by phone to Watsco Subsidiaries, Tradewinds Climate Systems’ and third-party supplier’s dealers and sales professionals, and branch personnel.
Conduct on-site job visits when necessary.
Conducts Dealer Training for Watsco Subsidiary’s, Tradewinds Climate Systems’ and Third Party’s dealers.
Maintains regular contact with regional managers.
Perform required duties with the ability to work supervised and independently, striving to maintain excellent time management skills.
Maintain a personal and professional development plan.
Lead the industry in proficiency of new technology, HVAC equipment and accessories by attending designated training provided by manufacturers and Baker Distributors.
Develop and maintain an appropriate expense budget.
Submit regular activity and expense reports, as appropriate and within specified time requirements.
Monthly activity reports are required to be submitted to the manager within 10 days of the last day of each month.
Expense reports are required to be submitted within 15 days of the end of each month will maintain an accurate and updated digital calendar, shared with their manager.
Perform other duties as assigned.

Requirements

What you’ll need

High School Diploma or GED required; equivalent experience may be considered.
Proficiency in Microsoft Office.
Excellent communication skills, including oral, written, and verbal.
Ability to effectively multi-task and learn quickly.
Strong negotiation and interpersonal skills, with the ability to communicate effectively with internal and external groups.
Excellent facilitation skills.
Customer service mindset with the ability to develop long-term relationships.
Excellent written and verbal communication skills.
Analytical aptitude with the ability to analyze and interpret data.
Strong and creative problem-solving skills.
Ability to work independently and in a team environment.
Proactively seeks continuous process and service improvements.
Effective communication skills in English, including speaking, reading, and understanding.

Benefits

Comp & perks

Professional development
Equipment allowances