Customer Relationship Representative

Baja Tomi Sdn Bhd

Customer Relationship Representative for a US technology company helping retailers with digital marketing solutions. Responsibilities include client management, strategy discussions, and product training.

Posted 6/29/2026full-timeRemote • 🇨🇴 ColombiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Java

About the role

Key responsibilities & impact

Discuss strategies with clients based on marketing and promotional activities that drive consumers to shop online and/or in-store.
Manage client expectations and oversee website changes to keep client’s websites in line with their overall business strategy.
Communicate routinely and in a timely manner with clients including responses to emails, phone calls, voicemails, and meeting coordination.
Participate in and lead webinars/conf calls with clients and field reps as needed.
Help determine promotional content and coordinate website/digital changes as needed
Conduct monthly website reviews with clients and track progress on the priorities you establish together.
Train and assist our clients on how to use our products and tools we offer to ensure they are aware of all the ways we can help their business
Manage requests to resolve website technical and escalating issues to appropriate departments.

Requirements

What you’ll need

Bachelor’s degree
3-5 years of Account Management and Marketing related experience; Agency experience is preferred.
Excellent interpersonal communication, collaboration, and solution-building skills.
Excellent presentation, verbal, written, and organizational skills.
Highly organized and strong attention to detail; ability to maintain accuracy while working on multiple customer initiatives at the same time.
Ability to learn and work in a fast-paced, high-volume, and deadline-driven environment.
Strong aptitude for and knowledge of project and time management.
Ability to find solutions and provide effective alternatives when needed.
Understanding of advertising, digital marketing, social media, creative services, production, retail, and e-commerce.
Has a passion for customer service, bringing empathy and compassion to our clients.
Ability to think critically and solve complex problems.
Experience with Google Analytics
Experience with HTML, CSS, and/or Java is preferred

Benefits

Comp & perks

No specific benefits mentioned

ATS Keywords

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Hard Skills & Tools

Account ManagementDigital MarketingProject ManagementHTMLCSSJavaWebsite ManagementE-commerceAdvertisingSocial Media

Soft Skills

Interpersonal CommunicationCollaborationSolution-BuildingPresentation SkillsAttention to Detail

Certifications

Bachelor’s Degree