Junior Service Delivery Executive

BAE Systems, Inc.

IT Junior Service Delivery Executive responsible for effective IT project delivery and business service support. Key member of the Customer Relationship Management team ensuring operational compliance and relationship management.

Posted 7/28/2026full-timeRemote • New Hampshire • 🇺🇸 United StatesJunior💰 $118,095 - $200,762 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong expertise in IT Service Delivery and compliance, with a focus on enhancing business performance through effective project management and stakeholder engagement. Proficient in building trusted relationships and delivering executive-ready communication while supporting operational discipline and process improvements.

Highest-signal resume keywords

IT Service DeliveryCyber Assurance/ComplianceStakeholder ManagementITIL v4 FoundationsMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

IT Service DeliveryProcess ImprovementProject ManagementAnalytical ThinkingCustomer Service Skills

Soft Skills

Influencing SkillsWritten CommunicationVerbal CommunicationPresentation SkillsDetail-Oriented

Industry Keywords

Operational DisciplineCross-Functional CoordinationService ConsistencyIncident ManagementDemand Tracking

About the role

Key responsibilities & impact

Drive and support IT Service Delivery across the ES Sector.
Ensure the effective delivery of IT projects and services to the business.
Serve as a key member of the Customer Relationship Management team.
Strengthen business partnerships, maintaining operational discipline, and supporting compliance with IT processes and standards.
Provide day-to-day support to the Service Delivery Executive (SDE).
Support sector-focused IT operations, coordinating cross-functional activities.
Ensure service consistency across IT towers.
Collaborate with ES business partners to understand IT requirements, priorities, and impacts to business operations.
Build and maintain trusted working relationships and provide executive-ready communication.
Monitor and manage ES incidents and service requests.
Lead BTO escalations, coordinating with Enterprise IT and ES IT.
Support after-hours escalation needs during unplanned outages or major events.
Drive consistency and accuracy of sector IT demand.
Support monthly and quarterly demand tracking.

Requirements

What you’ll need

Bachelor’s Degree and 4 years of relevant work experience, or equivalent experience.
Strong knowledge of IT service delivery, cyber assurance/compliance, operations, and standard IT processes.
Demonstrated experience implementing IT systems or process improvements that enhance business performance.
Ability to manage both internal and external stakeholders to deliver technology solutions.
Strong influencing, written, verbal, and presentation skills.
Self-directed, detail-oriented, and able to maintain an executive presence.
Ability to work across multiple IT and business functions to build trusted working relationships.
Ability to follow structured processes while also identifying improvement opportunities.
Proficiency with MS Office, ITIL v4 Foundations, Customer Service skills, and analytical thinking.

Benefits

Comp & perks

health, dental, and vision insurance
health savings accounts
a 401(k) savings plan
disability coverage
life and accident insurance
employee assistance program
legal plan
discounts on things like home, auto, and pet insurance
paid time off
paid holidays
paid parental leave
military leave
bereavement leave
applicable federal and state sick leave