IT Specialist

Back Bay Networks

Mid-Tier IT Specialist providing technical support for managed services clients in diverse technologies. Handling escalated support issues with a proactive approach and customer engagement in local environments.

Posted 6/24/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 per yearWebsite

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Provide high-quality end-user support across Windows and macOS environments
Troubleshoot and resolve technical issues via phone, email, and remote tools; escalate when appropriate
Perform onsite support at client locations in the Houston area when remote resolution is not feasible
Administer and support: Windows Server (2012–2022), Active Directory (users, groups, GPOs), Microsoft 365 and Exchange
Diagnose and resolve networking issues (basic firewall, ports, protocols)
Document all work thoroughly in the ticketing system and contribute to knowledge base improvements
Communicate effectively with clients and internal teams regarding issues, trends, and improvements
Assist with implementations, onboarding, and technical projects
Support pre-sales efforts as needed, including scoping and solution input

Requirements

What you’ll need

3–5 years of hands-on IT support experience (MSP experience strongly preferred)
Strong experience with: Windows Server and Active Directory
Microsoft 365 administration
Windows and macOS support in business environments
Solid troubleshooting skills across systems, applications, and basic networking
Experience with backup and recovery solutions
Excellent communication and customer service skills
Ability to manage multiple priorities in a fast-paced environment
Candidates must reside in the Houston, TX area and be able to travel within the region to provide onsite support.
Must pass a background check

Benefits

Comp & perks

Remote-first work environment with local client engagement
Opportunity to work across diverse technologies and industries
Supportive, team-oriented culture
Growth opportunities in a rapidly expanding MSP
Focus on process improvement, automation, and service excellence

ATS Keywords

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Hard Skills & Tools

Windows ServerActive DirectoryMicrosoft 365Exchangetroubleshootingnetworkingbackup solutionsrecovery solutionsmacOS supportWindows support

Soft Skills

communicationcustomer serviceproblem-solvingtime managementmultitasking