IT Service Manager
Babcock International Group
full-time
Posted on:
Location Type: Hybrid
Location: Rosyth • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as the vital link between our customers and Babcock IT, ensuring seamless delivery of existing services and supporting the transition of new solutions
- Manage customer relationships through regular executive communication and site meetings
- Support service transition activities, ensuring expectations are met and changes understood
- Collaborate with the Business Engagement Team to create proposals for bids and operational requirements
- Drive adoption of new services and ways of working, supporting business change initiatives
- Ensure compliance with sector-wide standards and manage exceptions through risk processes
Requirements
- Experience managing operational IT delivery teams or issues
- Strong understanding of IT and its relationship to business operations
- Ability to write and present reports for senior stakeholders
- Experience with IT budgets and/or commercial negotiations (beneficial)
- PRINCE2 or equivalent Project Management qualification (desirable)
- ITIL Foundation or Practitioner certification (desirable)
Benefits
- Generous holiday allowance
- Matched contribution pension scheme, with life assurance
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
- Employee share scheme
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10-days special paid leave
- Holiday Trading – buy or sell up to one working week of annual leave
- ‘Be Kind Day’ – one paid day each year for volunteering
- Flexible working options
- A dynamic working environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT delivery managementservice transitionreport writingcommercial negotiationsbudget management
Soft skills
customer relationship managementexecutive communicationcollaborationbusiness change support
Certifications
PRINCE2ITIL FoundationITIL Practitioner