Babcock International Group

Third Line Application Support Analyst

Babcock International Group

full-time

Posted on:

Location Type: Office

Location: Bristol • 🇬🇧 United Kingdom

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Salary

💰 £38,084 per year

Job Level

Junior

Tech Stack

ITSMMySQLOracleSQL

About the role

  • You’ll have a role that’s out of the ordinary.
  • Your work will keep critical defence and aerospace operations moving—while opening up rich opportunities to build leadership experience, deepen your IT service management expertise and progress your career in a purpose driven engineering environment.
  • Be the go to technical expert for an extensive portfolio of bespoke and commercial off the shelf applications, leading the resolution of major incidents and raising the bar for service excellence.
  • Lead and coach Second Line Application Support Analysts to deliver consistent, high quality service.
  • Diagnose, triage and resolve complex incidents and service requests across bespoke and COTS applications to ITIL/ISO20000 standards.
  • Administer the ITSM toolset, including analyst accounts, dashboards and ad hoc MySQL queries.
  • Take the lead during Major Incidents, coordinating stakeholders and following the Major Incident process.
  • Create and maintain Service Desk processes; set up new services in access management and the ITSM tool.

Requirements

  • Strong technical awareness gained in service and/or software development environments.
  • Hands on experience with ITSM tools for Incident Management.
  • Good Oracle or SQL database administration skills.
  • Analytical, methodical approach to problem solving.
  • Proven diagnostic skills and the ability to identify appropriate solutions.
  • Degree in Information Technology (or related discipline) or demonstrable experience as an Application Support Analyst.
  • ITIL Foundation certification; vendor certifications in Oracle or Microsoft SQL - Desirable
  • The successful candidate must be a sole UK national who is able to achieve and maintain Security Check (SC) security clearance for this role.
Benefits
  • Generous holiday allowance
  • Matched contribution pension scheme, with life assurance
  • Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
  • Employee share scheme
  • Employee shopping savings portal
  • Payment of Professional Fees
  • Reservists in the armed forces receive 10-days special paid leave
  • Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement.
  • ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
  • Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT service managementincident managementMySQLOracleSQL database administrationproblem solvingdiagnostic skillsapplication supportservice excellenceITIL/ISO20000 standards
Soft skills
leadershipcoachinganalyticalmethodicalcommunicationstakeholder coordinationservice quality
Certifications
ITIL FoundationOracle certificationMicrosoft SQL certification