Regional Desktop Support Analyst
Babcock International Group
full-time
Posted on:
Location Type: Office
Location: Carterton • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Deliver second-line technical support to agreed Service Levels
- Maintain and configure desktop environments across multiple sites
- Resolve hardware and software issues for PCs, laptops, printers, and mobile devices
- Support videoconferencing and LAN connectivity
- Collaborate with internal teams and stakeholders to ensure seamless IT operations
Requirements
- Essential experience of the Regional Desktop Support Analyst
- Experience working in a Service Delivery environment (ITIL processes)
- Proven ability to meet Service Level Agreements
- Skilled in providing 2nd Line desktop support in a Windows 10 environment
- Ability to configure and support business-use mobile devices
- Troubleshooting across PCs, laptops, printers, LAN, and videoconferencing systems
Benefits
- Generous holiday allowance
- Matched contribution pension scheme, with life assurance
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
- Employee share scheme and shopping savings portal
- Payment of Professional Fees
- Reservists receive 10 days’ special paid leave
- Holiday Trading – buy or sell up to one week of annual leave
- ‘Be Kind Day’ – one paid day a year for volunteering
- Flexible working options
- A dynamic working environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
2nd Line desktop supportWindows 10troubleshootinghardware issuessoftware issuesLAN connectivityvideoconferencing supportmobile device configurationdesktop environment configurationService Level Agreements
Soft skills
collaborationcommunicationproblem-solvingcustomer serviceteamwork
Certifications
ITIL certification