2nd Line Engineer

Babble

2nd Line Engineer providing remote IT support for Babble, a UK cloud technology solutions provider. Troubleshooting Microsoft, network, hardware and security issues for business customers from Cape Town.

Posted 8/13/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSenior💰 ZAR 250,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and diagnosing IT issues, particularly within Microsoft 365, Azure, and various operating systems. Proficient in providing remote support, maintaining documentation, and mentoring colleagues while ensuring adherence to SLAs.

Highest-signal resume keywords

2nd Line Support ExperienceMicrosoft 365 AdministrationMicrosoft Azure ExperienceTechnical Troubleshooting SkillsManaged Services Environment Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical DocumentationAntivirus ManagementVirtualisation TechnologiesBackup and Disaster RecoveryScripting and AutomationNetwork TroubleshootingHardware TroubleshootingEmail Protection SolutionsMicrosoft Desktop and Server Operating Systems

Soft Skills

Strong Communication SkillsAttention to DetailProactive Problem-SolvingTeam CollaborationEagerness to Learn

Tools & Technologies

Microsoft 365Microsoft AzureHyper-VVMwareAntivirus Software

Industry Keywords

Service DeskManaged Services ProviderClient SupportSLA ManagementRemote Support

Tech Stack

Tools & technologies

AzureVMware

About the role

Key responsibilities & impact

Operate predominantly as a desk-based technician providing service and support to clients and colleagues
Troubleshoot and diagnose IT issues within SLAs
Deliver remote support to clients
Assist with monitoring and maintenance of computer systems and networks
Attend customer calls promptly and provide efficient, effective support
Maintain accurate information and relevant details in cases
Proactively manage the queue and response levels to meet or exceed customer expectations and SLAs
Resolve technical issues promptly to minimise client downtime
Complete and update technical documentation
Mentor and train colleagues

Requirements

What you’ll need

Previous experience working on a Service Desk as a 2nd Line Engineer is essential
Experience in a managed services (MSP) environment is advantageous
Excellent understanding of Microsoft 365 services, including administration and troubleshooting
Excellent understanding of Microsoft desktop and server operating systems, including troubleshooting
Experience with Microsoft Azure
Experience with antivirus management, including deployment, configuration and troubleshooting
Experience working with business networks and troubleshooting issues
Experience troubleshooting hardware, including laptops, desktops, servers, peripherals and other IT equipment
Knowledge of email protection solutions
Virtualisation technologies (Hyper-V, VMware) desirable
Backup and Disaster Recovery desirable
Scripting and automation desirable
Proficiency across multiple technologies and ability to manage difficult and sensitive technical issues
Friendly and confident when liaising with end users at all levels, internal and external
Strong written and verbal communication skills
Excellent technical and troubleshooting skills
High attention to detail when documenting and resolving issues
Proactive, determined and persistent approach to problem-solving
Ability to work independently and as part of a team
Eagerness to learn, research faults and refer to documentation
Stable internet connection and a suitable home setup with a desk and chair in a quiet space
Must have a solution to mitigate load shedding and work normal shifts effectively

Benefits

Comp & perks

Risk cover, including Life Cover, Critical Illness Cover, funeral benefits and some Disability benefits
22 days holiday plus UK Bank Holidays
Increased annual leave based on length of service
5% allowance based on basic salary that can be towards Medical Aid
UPS provided to assist with load shedding (2–4 hours power for a laptop)
Babble-issued laptop
Annual Company Celebrations
Home-working policy
Home-based work arrangement