FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and diagnosing IT issues while providing exceptional remote support to clients. Proficient in maintaining technical documentation and mentoring colleagues in a service desk environment.
Highest-signal resume keywords
Service Desk ExperienceTroubleshooting IT IssuesRemote SupportTechnical DocumentationMentoring Colleagues
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT Issue DiagnosisTechnical SupportSLA ManagementQueue ManagementComputer Systems Maintenance
Soft Skills
Customer ServiceEffective CommunicationProblem-Solving
Industry Keywords
Managed Services EnvironmentInformation RecordingClient Downtime Minimization
About the role
Key responsibilities & impact- Operating as a predominantly desk‑based technician, you will provide world‑class service and support to clients and colleagues.
- This includes troubleshooting and diagnosing IT issues within SLAs, delivering remote support to clients, and assisting with the monitoring and maintenance of their computer systems and networks.
- Ensure customer calls are promptly attended to, providing efficient and effective support.
- Maintain a high standard of information recording within cases, ensuring all relevant details are accurately documented.
- Proactively manage your queue and response levels to meet and exceed customer expectations and SLAs.
- Troubleshoot and diagnose IT issues efficiently, resolving them in a timely manner to minimise client downtime.
- Complete and update technical documentation.
- Mentor and train colleagues.
Requirements
What you’ll need- Previous experience working on a service desk is essential.
- Experience in a managed services environment is advantageous.
- Proficiency across multiple technologies and the ability to manage difficult and sensitive technical issues.
Benefits
Comp & perks- Risk cover, including Life Cover, Critical Illness Cover, funeral benefits, and some disability benefits.
- 22 days’ annual leave plus UK bank holidays, with increased entitlement based on length of service.
- 5% allowance based on basic salary, which can be allocated towards medical aid.
- UPS provided to assist with load shedding (2–4 hours of laptop power).
- Babble‑issued laptop.
- Annual company celebrations.
- Home‑working policy.