VIP Account Manager

B2Spin Limited

VIP Account Manager managing high-value relationships for B2Spin's social gaming platform. Focused on retention, engagement, and personalized player experiences in a revenue-driven role.

Posted 7/29/2026contractRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing high-value VIP accounts through personalized engagement and strategic relationship-building. Proficient in analyzing player data and executing upsell strategies to enhance customer retention and drive revenue growth.

Highest-signal resume keywords

VIP Account ManagementIGaming ExperienceUpsell and Cross-Sell StrategiesCustomer Relationship BuildingFluent English Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Player Data AnalysisKPI MonitoringPerformance Metrics ManagementRetention Strategy DevelopmentCommercial Mindset

Soft Skills

Customer EmpathyInfluencing SkillsRelationship ManagementAdaptabilityCommunication Skills

Tools & Technologies

CRM SystemsDigital Communication Platforms

Industry Keywords

Online CasinoSportsbookVIP ProgramCustomer RetentionHigh-Value Players

About the role

Key responsibilities & impact

Own and proactively manage a portfolio of high-value VIP players, acting as their dedicated point of contact
Build deep, long-term relationships by understanding each VIP’s preferences, behaviours, motivations, and expectations
Maintain regular, proactive phone-based and digital communication, complemented by in-person engagement where strategically appropriate
Travel to meet VIP players to strengthen relationships, improve retention, and unlock long-term commercial value
Monitor player activity and performance metrics to identify churn risk, revenue opportunities, and engagement trends
Plan and execute upsell and cross-sell strategies through personalized offers, promotions, and experiences
Deliver tailored, high-touch VIP experiences that go beyond standard customer service
Re-engage declining or inactive VIPs using targeted retention strategies
Collaborate closely with internal teams (CRM, Promotions, Product, Payments, Customer Support) to ensure seamless VIP account management
Gather structured VIP feedback and act as the voice of the player internally to help evolve and improve the VIP program

Requirements

What you’ll need

Fluent English with excellent phone-based communication skills (Spanish is a strong plus)
Mandatory iGaming experience, ideally within online Casino and/or Sportsbook environments
Proven experience as a VIP Account Manager, VIP Host, or similar high-touch, revenue-driven role
Strong commercial mindset with the ability to identify and execute upsell and cross-sell opportunities
Demonstrated success in building and maintaining long-term, high-value customer relationships
Comfortable working with player data, KPIs, and performance targets
Strong customer empathy combined with confidence to influence and drive commercial outcomes
U.S. sports knowledge is considered a strong advantage
Ability to thrive in a fast-paced environment while managing a portfolio independently
Willingness and flexibility to travel to meet VIP players in person as part of relationship management

Benefits

Comp & perks

Direct ownership of high-value VIP relationships and their commercial performance
Autonomy to design personalized strategies that meaningfully impact player experience and revenue
Opportunity to represent the business in high-trust, relationship-led VIP environments
Collaboration with a global, ambitious, and innovative team
The chance to help shape and grow a VIP program within a fast-evolving social gaming business