Helpdesk Support Specialist

B2Spin Limited

Helpdesk Support Specialist providing remote technical support for internal employees at Patrianna, a fast-scaling product development company in the gaming sector.

Posted 5/13/2026full-timeRemote • 🇺🇦 UkraineMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

DNSLinuxMacOSTCP/IP

About the role

Key responsibilities & impact

Provide technical support to internal employees via remote tools, chat, and email
Diagnose and resolve hardware, software, and network-related issues across all platforms
Manage tickets and prioritize requests to ensure timely response and resolution
Set up, configure, and troubleshoot laptops and mobile devices for team members
Perform regular maintenance, updates, and software installations on employee devices
Document solutions and build our knowledge base to help the team learn and grow

Requirements

What you’ll need

Strong knowledge of Windows, macOS, and basic Linux troubleshooting
Experience with remote support tools (TeamViewer, AnyDesk, etc.) and ticketing systems
Solid understanding of network configurations and troubleshooting (TCP/IP, DNS, VPN)
Excellent problem-solving skills with the ability to work independently
Strong communication skills—you can explain tech stuff to anyone, no matter their background
Experience with Google Workspace, Slack management, Jira configuration, or MDM systems would be fantastic

Benefits

Comp & perks

Generous Leave Policy: Take advantage of paid time off, encompassing both vacation and sick leave, to ensure you can recharge and recover when needed. Take your time on bank holidays as well.
Continuously Development: Get an opportunity to join a fast-growing business where the sky’s the limit.
Company Events: Engage in our vibrant company culture through a variety of informal events designed to foster camaraderie and teamwork.
Full Remote Work: Enjoy the flexibility of working remotely from wherever you feel most productive.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Windows troubleshootingmacOS troubleshootingLinux troubleshootingnetwork configurationsTCP/IPDNSVPNremote support toolsticketing systemssoftware installations

Soft Skills

problem-solvingindependent workcommunication