IT Support Specialist

B-O-F Corporation

IT Support Specialist supporting B-O-F Corporation’s gravity-flow shelving business through user support, Microsoft 365, ERP, hardware, and facility technology administration. Improving IT systems and documentation in Aurora’s hybrid headquarters environment.

Posted 8/14/2026full-timeAurora • Illinois • 🇺🇸 United StatesJunior💰 $68,000 - $82,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong IT support capabilities, including troubleshooting hardware and software issues, managing user accounts, and supporting Microsoft 365 environments. Proficient in ERP administration and familiar with cybersecurity best practices, with effective communication and organizational skills.

Highest-signal resume keywords

IT Support ExperienceMicrosoft 365 SupportTroubleshooting SkillsERP AdministrationSpanish Language Capabilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Hardware IssuesTroubleshooting Software IssuesUser Access ManagementERP User Role ManagementReport BuildingInventory Management SystemsAnalytics ToolsDashboard CreationCybersecurity Best PracticesSoftware Installation

Soft Skills

Strong Communication SkillsOrganizational SkillsDocumentation SkillsAbility to Manage Multiple PrioritiesFast-Paced Environment Adaptability

Tools & Technologies

Microsoft 365ERP SystemsWMSInventory SystemsTeams RoomsPrintersDesktopsLaptopsTabletsSecurity Equipment

Certifications & Qualifications

Associate Degree in Technology-Related Field

Industry Keywords

IT SupportHelpdesk ExperienceManufacturing EnvironmentDistribution EnvironmentAsset ManagementCybersecurity Initiatives

Tech Stack

Tools & technologies

Cyber SecurityERP

About the role

Key responsibilities & impact

Serve as the first point of contact for internal IT requests
Troubleshoot hardware, software, access, and connectivity issues
Provide in-person and remote IT support
Track and update support tickets
Manage user accounts, logins, and permissions across business systems
Support Microsoft 365 licenses, email, and collaboration tools
Assist with software installs, updates, and onboarding/offboarding
Maintain ERP user roles, permissions, dashboards, and saved searches
Troubleshoot basic ERP issues and assist with report building
Support ERP documentation and system best practices
Support desktops, laptops, tablets, printers, basic network/WiFi, Teams Rooms, displays, and security equipment
Assist with inventory management system support
Contribute to IT documentation, asset management, and cybersecurity initiatives
Support IT and cross-functional improvement projects

Requirements

What you’ll need

1–3 years of hands-on IT support or helpdesk experience preferred
Associate degree (or in pursuit of) in a technology-related field or equivalent professional experience
Strong troubleshooting skills across hardware, software, and user access issues
Experience supporting Microsoft 365 environments
Ability to provide frequent in-person and remote support in a hybrid environment
Strong communication, organization, and documentation skills
Ability to manage multiple priorities and respond effectively in a fast-paced environment
Prior ERP administration experience in a manufacturing or distribution environment preferred
Experience with WMS or inventory systems preferred
Familiarity with cybersecurity best practices preferred
Experience with analytics, dashboards, and reporting tools preferred
Spanish language capabilities are a plus

Benefits

Comp & perks

Hybrid work environment (4 days on-site in Aurora, IL, 1 days working from home)
Two weeks of paid time off available to use upon start date
11 paid holidays including a floating holiday
Paid volunteer day
Affordable medical, dental, and vision insurance offerings for you and your family
Employer-paid basic life and disability insurance
401(k) program with no waiting period and immediate vesting