IT Support Specialist

B-O-F Corporation

IT Support Specialist serving as the first point of contact for internal IT requests. Managing user accounts and supporting hardware, software, and connectivity issues in a hybrid work environment.

Posted 7/27/2026full-timeAurora • Illinois • 🇺🇸 United StatesJunior💰 $68,000 - $82,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber SecurityERP

About the role

Key responsibilities & impact

Serve as the first point of contact for internal IT requests
Troubleshoot hardware, software, access, and connectivity issues
Provide clear, friendly in-person and remote support
Track and update support tickets
Manage user accounts, logins, and permissions across business systems
Support Microsoft 365 licenses, email, and collaboration tools
Assist with software installs, updates, and onboarding/offboarding
Maintain user roles, permissions, dashboards, and saved searches
Troubleshoot basic issues and assist with report building
Support documentation and system best practices
Support desktops, laptops, tablets, printers, and basic network/WiFi
Maintain printers and facility systems like Teams Rooms, displays, and security equipment
Assist with inventory management system support
Contribute to IT documentation, asset management, and cybersecurity initiatives
Support IT and cross-functional improvement projects

Requirements

What you’ll need

1–3 years of hands-on IT support or helpdesk experience preferred
Associates degree (or in pursuit of) in a technology-related field or equivalent professional experience
Strong troubleshooting skills across hardware, software, and user access issues
Experience supporting Microsoft 365 environments
Strong customer service mindset with a positive, can-do approach
Ability to provide frequent in-person and remote support in a hybrid environment (office, manufacturing, remote)
Strong communication, organization, and documentation skills
Ability to manage multiple priorities and respond effectively in a fast-paced environment
Prior ERP administration experience in a manufacturing or distribution environment (such as NetSuite)
Experience with WMS or inventory systems (RF-SMART preferred)
Familiarity with cybersecurity best practices
Experience with analytics, dashboards, and reporting tools
Spanish language capabilities are a plus

Benefits

Comp & perks

Hybrid work environment (4 days on-site in Aurora, IL, 1 days working from home)
Two weeks of paid time off available to use upon start date
11 paid holidays including a floating holiday
Paid volunteer day to dedicate your time to a cause of your choosing
Affordable medical, dental, and vision insurance offerings for you and your family
Employer-paid basic life and disability insurance
401(k) program with no waiting period and immediate vesting
…and more!