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B

Customer Service Agent

B&B Staffing LLC

Independent Work from Home Call Center Agents managing inbound calls for various clients. Flexible schedule with no cold calling and supportive team atmosphere at B&R Staffing LLC.

Posted 7/30/2026contractRemote • Kentucky • 🇺🇸 United StatesMid-LevelSenior💰 $8 - $25 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong phone and verbal communication skills while effectively managing inbound calls and identifying customer needs. Capable of building sustainable relationships and upselling products while meeting performance metrics.

Highest-signal resume keywords
Strong Phone Communication SkillsVerbal Communication SkillsCustomer Relationship ManagementUpselling ProductsMeeting Performance Metrics

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
High Speed Wired InternetDesktop or Laptop with 2.8 GHz Dual Core ProcessorUSB HeadsetDual Monitors
Soft Skills
Customer EngagementProblem Solving
Certifications & Qualifications
Background CheckDrug Screenings
Industry Keywords
Inbound CallsCommunication ScriptsCustomer Needs IdentificationVirtual TrainingsTeam Meetings

About the role

Key responsibilities & impact
  • Manage large amounts of inbound calls in a timely manner
  • Follow communication scripts for different clients
  • Identify customers’ needs and provide solutions
  • Seize opportunities to upsell products
  • Build sustainable relationships and engage customers
  • Attend mandatory virtual trainings and meet metrics with at least 90%
  • Attend monthly team meetings

Requirements

What you’ll need
  • High speed wired internet
  • Desktop or laptop with 2.8 GHz dual core or better processor
  • Allowed: Intel iSeries or AMD Phenom X2 class or better (no Atom, Celeron, Pentium, Opteron processors)
  • USB Headset
  • Strong phone and verbal communication skills
  • Some clients may require dual monitors and other specifics
  • Background check and drug screenings

Benefits

Comp & perks
  • Flexible schedule after training
  • Supportive team environment
  • Weekly zooms for aspiring agents