Azbuka Nursery

Customer Success Manager

Azbuka Nursery

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Provide strategic direction for clients on Greenhouse products and within their fields of expertise. Achieve full fluency in substantial industry trends and topics to advise customer leaders from various functions
  • Illustrate business value by defining clear metrics and proof points for all customer engagements (implementation goals, business reviews, etc)
  • Demonstrate thought leadership and be a valued internal resource across sales, marketing, product, and engineering
  • Act as a trusted advisor to clients and become an extension of the customer’s team. Successfully establish relationships wide and high throughout the organization
  • Establish and grow relationships throughout the organization- from weekly syncs with day-to-day users to business reviews with C-suite executives
  • Utilize data to provide product and strategy recommendations. Communicate critical customer concerns and use understanding of vertical or product trends to provide recommendations and influence talent strategy
  • Develop a vision that motivates others to achieve their goals. Lead innovation within, and in addition to primary role through projects and initiatives
  • Identify complex upsell opportunities and work with Sales and Expansions teams to assist in renewing and expanding Enterprise customer contracts. Conduct strategic account planning to prioritize opportunities and customer goals
  • Orchestrate success by working closely with internal teams to deliver value for customers, solve complex problems, and improve internal processes
  • Use our learning and development budget to further educate yourself, learn a new skill, or upgrade an existing one
  • Additional projects and responsibilities as business needs require

Requirements

  • Experience in Customer Success as a Customer Success Manager, Account Manager, or similar role
  • Background managing complex, global Enterprise accounts
  • Formal or informal project management expertise
  • Experience collaborating with and orchestrating a large cross-functional account team
  • Background in SaaS, a plus
  • Background in HR or Talent Acquisition, a plus
  • Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply.
Benefits
  • At Azbuka we celebrate diversity and inclusion.
  • We pride ourselves in creating a culture where all our employees are comfortable being their authentic selves at work.
  • We work hard, collaborate and support each other, and always keep focus on taking care of our employees physical and mental health.
  • We offer competitive compensation and benefit packages.
  • We are dedicated to being an equal opportunity employer and encourage people from all backgrounds and all walks of life to apply.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer Success ManagementAccount ManagementProject ManagementData AnalysisStrategic Account PlanningSaaSHRTalent Acquisition
Soft Skills
Strategic DirectionRelationship BuildingThought LeadershipCommunicationLeadershipProblem SolvingCollaborationMotivation