Axle Mobility

Head of GTM and Customer Operations

Axle Mobility

full-time

Posted on:

Location Type: Hybrid

Location: Los Angeles • California • 🇺🇸 United States

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Job Level

Lead

About the role

  • Run and scale pilots: scoping, onboarding, training, proving value, and expanding
  • Own customer operations: success, field ops, renewals, and structured feedback loops
  • Build our scaling GTM motion: segmentation, value props, messaging, repeatable sales plays
  • Partner deeply with product and engineering to ensure customer realities shape the roadmap
  • Develop Axle’s operational backbone: documentation, metrics, processes, and cross-team coordination
  • Represent Axle externally with fleets, service providers, OEMs, and strategic partners

Requirements

  • 3–6 years of experience across customer-facing, operational, or strategic roles (e.g CX, operations, consulting, product / program management, or similar)
  • Experience building or scaling processes in environments where customers depend on precision, clarity, and clear outcomes
  • Comfortable going from strategic thinking to hands-on execution in the same day
  • Resourcefulness and a very strong bias toward action ("Let me take a quick first stab at it..." energy is very appreciated.)
  • Excited to work at a startup where you’ll own projects end-to-end and ship quickly
  • Collaborative, curious, low ego
  • Bonus points if you have founder/early stage start up (0-25 people) experience. Extra bonus points if you eventually want to start your own company.
Benefits
  • Competitive compensation + meaningful early equity
  • Medical, dental, and vision insurance + 401k (no match yet)
  • Generous home-office and equipment budget
  • LA office in the Arts District + regular team meetups

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer operationsprocess buildingscaling processesstrategic thinkinghands-on executionmetrics developmentdocumentationcross-team coordinationGTM motionsales plays
Soft skills
resourcefulnessbias toward actioncollaborationcuriositylow ego