Patient Scheduler – Call Center

Axia Women's Health

Patient Scheduler for Axia Women's Health providing remote support to patients in scheduling and inquiries. Collaborating with clinical staff and ensuring compliance with healthcare standards.

Posted 7/25/2026full-timeRemote • New Jersey, Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills while managing patient interactions, appointments, and financial inquiries. Proficient in adhering to compliance standards and maintaining accurate documentation in a collaborative healthcare environment.

Highest-signal resume keywords

Customer Service ExperienceMedical Receptionist ExperienceKnowledge of HIPAAElectronic Health Records (EHR) SystemsComputer Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingInsurance VerificationCopayment CollectionPatient RegistrationDocumentation Management

Soft Skills

Professional CommunicationTeam CollaborationEthical BehaviorProblem-SolvingPositive Work Environment Contribution

Tools & Technologies

MS OfficeWordExcelEmailInternet Research

Industry Keywords

Standard Operating Procedures (SOP)HIPAA ComplianceOSHA CompliancePatient Support Representative (PSR)Call Center Experience

About the role

Key responsibilities & impact

Utilize professional and courteous communication to greet patients when answering phone calls and responding to their inquiries
Review and manage recall appointments and no show/ cancellation reports
Promptly and professionally route phone calls to appropriate personnel via direct transfer, paging, voicemail, or redirect as needed
Retrieve and appropriately route any messages from the answering service
Perform registration functions for new or existing patients and activate patient files
Effectively collect and record copayments as required
Provide advanced financial support to patients and colleagues regarding claim and billing inquiries
Verify patient insurance eligibility and clearly communicate benefit limitations
Assist with scheduling patient appointments and follow-up visits
Ensure accurate and detailed documentation of patient encounters
Provide additional support to patients and medical staff as needed
Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations
Ensure compliance with all Standard Operation Procedures (SOP's) and policies (including HIPAA & OSHA)
Adhere to practice policies, procedures, and protocols
Participate in team meetings and contribute to quality improvement initiatives
Demonstrate commitment to organization's mission, vision, and values by embodying its principles in daily activities
Uphold high standards of ethical behavior, integrity, and professionalism
Actively contribute to creating a positive work environment that aligns with the organization's goals and objectives

Requirements

What you’ll need

High School Diploma or equivalent required
Minimum 1-2 years of customer service experience
Call Center experience preferred, but not required
Computer proficiency, including programs such as MS Office, Word, Excel, email and internet research
Knowledge of HIPAA and Insurance Payors
Medical Receptionist/PSR experience preferred
Experience with electronic health records (EHR) systems preferred, but not required

Benefits

Comp & perks

Immediate 401(k) matching contribution with no vesting period
Generous PTO offering with additional time off for volunteering
Choice of multiple medical insurance plans to best meet your needs
Access to Axia providers at little to no cost through Axia’s medical insurance
Axia-paid life insurance, short term and long term disability
Free counseling for colleagues and family members, including parents and parents-in-law
Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program
Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more!