Audiovisual (AV) Field Service Technician – III

Avidex

Audiovisual Field Service Technician responsible for resolving audio, video, and network issues. Serving as a technical expert while collaborating with clients in a variety of environments.

Posted 7/17/2026full-timeLake Forest • California • 🇺🇸 United StatesMid-LevelSenior💰 $38 - $48 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and resolving complex audio, video, and control system issues, with a strong focus on AV system configuration and troubleshooting. Proficient in providing end-user training and serving as a technical resource for team development.

Highest-signal resume keywords

AVIXA CTS Certification6+ Years Experience in Commercial Audiovisual SystemsTroubleshooting Audio, Video, Control, and Network-Based AV SystemsStrong Understanding of TCP/IP Networking ConceptsExperience with Crestron, Extron, and AMX Control Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AV System ConfigurationTroubleshooting AV SystemsControl System ProgrammingProgramming Languages (Python, HTML, C#)System CommissioningService DocumentationField EngineeringNetwork TroubleshootingGraphical User Interface MaintenanceEnd-User Training

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationExcellent Organizational SkillsCustomer Service OrientationAbility to Work Independently

Tools & Technologies

Windows Operating SystemApple Operating SystemAV EquipmentDSPsVideo Conferencing SystemsControl SystemsCabling and ConnectorsField Service ToolsRemote Troubleshooting ToolsConfiguration Software

Certifications & Qualifications

AVIXA CTS CertificationCompTIA Network+ Certification (Ability to Obtain)

Industry Keywords

Commercial Audiovisual SystemsField EngineeringTechnical AV/IT EnvironmentsTCP/IP NetworkingControl System Platforms

Tech Stack

Tools & technologies

PythonTCP/IP

About the role

Key responsibilities & impact

Diagnose and resolve complex audio, video, control system, and network issues at customer sites
Configure, troubleshoot, and optimize AV systems, including video conferencing, DSPs, displays, and control systems
Retrieve, load, troubleshoot, and modify control system programming from manufacturers such as Crestron, Extron, and AMX
Install, de-install, repair, and replace AV equipment, cabling, connectors, and system components
Commission AV systems and verify proper system performance before project completion
Complete accurate service documentation, field reports, and configuration updates
Maintain system programming, graphical user interface files, and project documentation
Provide end-user training to help customers successfully operate their AV systems
Serve as a technical resource and mentor for Field Service Technicians
Support remote troubleshooting and assist with control code updates when needed
Provide backup onsite support coverage as required
Participate in technician development, performance discussions, and interviews as requested
Attend required trainings and follow company policies and service procedures
Support the team with additional service-related duties as assigned

Requirements

What you’ll need

Associate degree or equivalent work experience required; Bachelor's degree preferred
AVIXA CTS certification required
Ability to obtain CompTIA Network+ certification within two years of hire
6+ years of experience supporting commercial audiovisual systems, field engineering, or technical AV/IT environments
Experience troubleshooting audio, video, control, and network-based AV systems
Strong understanding of TCP/IP networking concepts
Experience with Windows and Apple operating systems
Familiarity with Crestron, Extron, AMX, and other commercial AV control platforms
Experience with programming or scripting languages such as Python, HTML, or C# Pro is preferred
Strong written and verbal communication skills
Excellent organizational skills with the ability to manage multiple priorities
Ability to work independently while delivering exceptional customer service

Benefits

Comp & perks

Competitive compensation plan
Health, dental, and vision benefits
401(k) retirement plan with employer match
120 hours of PTO (accrued)
10 Paid Holidays
8 hours of paid volunteer time
Opportunities for professional growth and development
Collaborative and innovative work environment