Customer Support

• Provide direct assistance to end users in the operation of the AV/UC systems.
• Perform preventive maintenance checks & services on AV/UC systems.
• Perform maintenance support on all AV/UC systems including but not limited to basic troubleshooting and system fault isolation, projector lamp changes, filter cleaning, etc.
• Provide setup and operational support for events.
• Possess the training and experience to resolve minor problems
• Ensure compliance with all Customer safety and procedural guidelines
• Provide minor technical assistance and concierge support in managed Zoom Webinars & Events
• Event planning, Pre-event checks, managing & sharing content
• Assist with end user training
• Self-sufficient and stem increasing workload of managed events
• Primarily in-office support with limited capability to work remotely

Virtual Meeting Support Specialist

Manager, Customer Support Services

Manager, Customer Support Services

Servicing Support Specialist

Field Customer Care Specialist

Field Customer Care Specialist