Sales Manager
AVI-SPL
VoIP
Service Readiness Engineer
AVI-SPL
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $55,000 - $75,000 per year
Job Level
Mid-LevelSenior
About the role
- Main point of contact for assigned projects
- Scope includes new services, new customers and decommission of existing services/customers
- Validation of design proposals and working with customer representatives to fully understand Business Requirements
- Process design and Continual Service Improvement and contribution to global, scalable processes and procedures
- Identifying training and resource requirements and delivering “train the trainer” sessions to the operations team
- Develop test and certification plans for new services and customers; document process flows and work instructions
- Be the subject matter expert for new customers and services to provide early life support and act as mentor and escalation point for Service Readiness Coordinators
- Work closely with Project Managers, Development team, INOC and operational teams and other company teams to ensure service success
- Setup new sites and endpoints on Symphony and Salesforce prior to certification; decommission retired sites and employee accounts
- Attend department meetings and trainings; participate in Project lessons learned and continual improvement
Requirements
- High School Diploma or equivalent is required
- Strong expeirernce in Cisco WebEx/Control Hub, Microsoft Teams Pro, Crestron XiO
- Demonstrated knowledge of professional A/V and Video Teleconferencing systems
- Experience of Conference Production, Helpdesk Support; VNOC Symphony and Salesforce a plus
- Preferred external training: Cisco Endpoints and Infrastructure (IX, MX series, TMS, VCS, CUCM, etc.); Polycom Endpoints and Infrastructure (HDX, Group Series, OTX, CMA/DMA, etc.); Bridging Infrastructure (Codian, RMX, Acano, Pexip, etc.); AV Fundamentals (CTS, DSP’s, Crestron, AMX, etc.)
- Intermediate/Advanced level in Word, Excel and Visio
- Excellent communication and interpersonal skills, both verbal and written
- Self-starter capable of working independently and meeting deadlines
- Ability to balance multiple tasks with changing priorities
- Excellent structured problem-solving skills and time management with attention to detail
- Experience operating in a multi-state and/or complex matrix business environment
- Ability to sit, walk, stand, talk or hear and use hands repetitively to operate standard office equipment
