Technical Project Manager, Application
Parkar Digital
AWSAzureCloudCyber SecurityPMPSDLC
Salary
💰 $85,000 - $107,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSAzureCloudPMPPythonServiceNow
About the role
- Implementing, integrating, and supporting cloud-based UC&C solutions, on a customer’s site or remotely, within the candidate’s career discipline (Microsoft, Zoom, Cisco, AVoIP Networking, Digital Signage, etc…).
- Manage enterprise-scale projects, such as firmware lifecycle planning, cloud migrations, and platform integrations across multi-vendor ecosystems.
- Architect and validate complex UCC solutions, integrations, and advanced workflows in enterprise environments.
- Act as the final escalation point for all unresolved UCC issues from Tier 2 teams, delivering rapid, expert-level resolution.
- Lead root cause analysis (RCA) initiatives for resolution of Problem Management activities along with Major Incident Management, developing sustainable long-term resolutions and driving systemic improvements.
- Serve as the primary liaison to OEMs and vendors, escalating unresolved defects, validating patches, and ensuring timely resolution of systemic issues.
- Provide technical leadership during major incidents, managing cross-functional war rooms and ensuring executive-level communication.
- Develop and enforce engineering standards, best practices, and documentation across UCC support and operations.
- Collaborate with product, R&D, and architecture teams to influence roadmap decisions and ensure operational feedback informs future technology adoption.
- Conduct performance analysis of UCC systems, proactively identifying risks and implementing optimization strategies.
- Author advanced technical documentation, including design guides, KB articles, escalation workflows, and process improvement playbooks.
- Perform additional advanced technical projects and responsibilities as needed, adapting to evolving enterprise requirements.
Requirements
- Experience with Crestron XIO cloud portal and Microsoft Teams Rooms (MTR’s) as well as MSFT back-end management portals: Teams Admin Center (TAC), Microsoft MTR Pro-Management Portal (PMP) and Microsoft Intune.
- Microsoft Teams Administrator Associate (MS-700) certification.
- 4+ years of progressive experience in enterprise UCC engineering and escalations.
- Mastery in UCC ecosystems, with expert-level troubleshooting across hardware, software, network, and cloud platforms.
- Deep expertise in AV-over-IP (Crestron NVX, Dante, Extron NAV, Q-SYS, Multicast, VLANs, QoS) with proven success in large-scale enterprise deployments.
- Expert proficiency in UC cloud administration platforms: Microsoft Teams Admin Center, Microsoft MTR Pro-Management Portal, Microsoft Intune, Zoom Admin Portal, Cisco Webex Control Hub, AudioCodes, AppSpace, and other major UCaaS ecosystems.
- Strong background in enterprise networking (QoS, VLAN, multicast, firewall policies, network security).
- Proven leadership in high-severity incident management and RCA ownership.
- Exceptional ability to collaborate with cross-functional teams, vendors, and executive stakeholders.
- Demonstrated ability to mentor, train, and upskill support and engineering teams.
- Ability to troubleshoot basic AV network and connection issues.
- Ability to use Microsoft Office software to produce documents and perform analysis work.
- Excellent communication and interpersonal skills, both verbal and written; ability to work successfully with diverse cultures while accommodating global time zone constraints.
- Nice-to-haves: automation and scripting (PowerShell, Python, APIs, or orchestration frameworks); proficiency in enterprise monitoring tools (Azure Monitor, AWS CloudWatch, Cisco Meraki, SolarWinds, ServiceNow); experience developing and enforcing enterprise UCC governance and lifecycle management policies; experience in strategic vendor management.
