Service Readiness Engineer

AVI-SPL

full-time

Posted on: 9/22/2025

Origin: • 🇺🇸 United States

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💰 $55,000 - $75,000 per year

Mid-LevelSenior

About the role

Main point of contact for assigned projects, representing operational teams during onboarding
Scope includes new services, new customers and decommission of existing services/customers
Validation of design proposals and working with customer representatives to understand Business Requirements
Process design and Continual Service Improvement; contribute to global, scalable processes and procedures
Identify training and resource requirements and deliver “train the trainer” sessions to operations
Develop test and certification plans for new services and customers; document process flows and work instructions
Provide early life support and act as subject matter expert for new customers and services
Work closely with Project Managers, Development team, INOC and operational teams to ensure service success
Setup new sites and endpoints on Symphony and SalesForce prior to certification; decommission retired sites and employee accounts
Attend department meetings and trainings; act as mentor and escalation point for Service Readiness Coordinators

Strong experience in Cisco WebEx/Control Hub, Microsoft Teams Pro, Crestron XiO
Excellent communication and interpersonal skills, both verbal and written
Self-starter capable of working independently and meeting deadlines
Ability to balance multiple tasks with changing priorities
Excellent structured problem-solving skills
Demonstrate time management skills with attention to detail
Intermediate/Advanced level in Word, Excel and Visio
High School Diploma or equivalent required
Demonstrated knowledge of professional A/V and Video TeleConferencing systems required
Experience of Conference Production, Helpdesk Support as well as VNOC Symphony and Salesforce a plus
Experience operating in a multi-state and/or complex matrix business environment
Preferred training: Cisco Endpoints and Infrastructure (IX, MX series, TMS, VCS, CUCM, etc.)
Preferred training: Polycom Endpoints and Infrastructure (HDX, Group Series, OTX, CMA/DMA, etc.)
Preferred training: Bridging Infrastructure (Codian, RMX, Acano, Pexip, etc.)
Preferred training: AV Fundamentals (CTS, DSP’s, Crestron, AMX, etc.)