Service Delivery Manager

Avertium

Service Delivery Manager overseeing delivery of cybersecurity services at Avertium, a cyber fusion leader. Driving customer satisfaction and operational excellence with a focus on managed services.

Posted 4/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

handle the high-quality delivery of Avertium Managed Services that meet and exceed the needs of customers.
work directly as member of Avertium’s Cyber Fusion Center to oversee delivery of Avertium’s security services to an assigned portfolio of accounts.
Customer will look to you not only as their primary advocate but also the accountable person responsible that expectations are being met and obligations fulfilled.

Requirements

What you’ll need

Possesses extensive knowledge of contemporary approaches to managing Threat Detection and Exposure Management operations.
Experience with extended detection and response (XDR) solutions; preferably Microsoft Defender or SentinelOne.
Exhibits superior influence and negotiation skills, particularly in crisis and conflict management situations.
Demonstrates the ability to understand and analyze issues or problems to formulate and implement corrective action plans.
Proactively and effectively manages risk on high to very high-risk projects.
Capable of developing and presenting high-impact messages to executive-level management.
Displays superior communication skills, both verbal and written, with the capability to represent Avertium at external customer and industry events.
Shows strong ability to lead and coordinate teams, including both global and virtual teams.
Exhibits strong negotiation skills within workgroups, customers, and Avertium management.
Customer- and relationship-focused, process-driven, metric-focused, results-oriented, organized, self-directed.
Ability to multi-task and find innovative solutions to problems.
**Preferred Skills:**
Ability to build & manage strong customer relationship at the executive level.
Capable of applying business management principles, financial concepts, and contractual knowledge to analyze business needs and develop strategic recommendations.
Utilizes appropriate knowledge and methodologies to resolve highly complex business issues with significant organizational impact.
Develops and consistently implements Quality and Continuous Improvement Plans.
Demonstrates solid project budgeting and forecasting skills.
Acquires and applies industry sector knowledge (e.g., finance, manufacturing) to benefit customer initiatives.
BA/BS in Business Administration, Finance, Computer Science, or an equivalent combination of education and/or experience.
One (1) to two (2) years of experience managing professional or managed services engagements in an Information security and cybersecurity industry setting.
Three (3) to Five (5) years of information security or cyber security experience.
Advanced proficiency in analytical, organizational, project management, interpersonal and communication skills (verbal and written).

Benefits

Comp & perks

competitive salaries
full benefits
unlimited paid time off
participation in 401(k)
opportunities for professional growth and development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Threat DetectionExposure Managementextended detection and response (XDR)Microsoft DefenderSentinelOneproject budgetingforecastingQuality Improvement PlansContinuous Improvement Plansbusiness management principles

Soft Skills

influence skillsnegotiation skillscrisis managementconflict managementanalytical skillscommunication skillsleadershipteam coordinationcustomer relationship managementproblem-solving