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Aven

Solutions Operations, Mortgage Tech

Aven

Solutions Operations role focusing on technical problem-solving in mortgage tech. Bridging gaps between engineering teams and sales partners for smooth loan closings.

Posted 6/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
GoSQL

About the role

Key responsibilities & impact
  • Serve as the "Ace" partner for MLOs, addressing daily inquiries and resolving technical blockers in the origination and notarization stacks.
  • Go beyond surface-level support by reading and interpreting underwriting JSONs and system logs to explain denials or lower-than-expected loan amounts to brokers.
  • Navigate the "long tail" of mortgage applications where edge cases begin at the 50th percentile, providing high-touch guidance for complex borrower scenarios.
  • Identify and label recurring "bugs" or UI friction points to help engineering and product teams build automated agentic solutions.
  • Mollycoddle and train external partners on the "Aven way," helping them utilize our advanced technological weapons to close loans efficiently.
  • Maintain a high standard of support as we scale toward 1,000+ daily agent messages, utilizing internal tools to maximize individual productivity.

Requirements

What you’ll need
  • Strong understanding of the HELOC and mortgage origination lifecycle
  • A "systems thinker" who can distinguish between actual software bugs and user-error/technology-unsavviness
  • Exceptional structured communication skills
  • Proven ability to navigate complex software systems; experience with JSON, SQL, or technical log analysis is highly preferred
  • Disciplined and resilient in a fast-paced environment
  • Bachelor's Degree.

Benefits

Comp & perks
  • Health insurance
  • Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
JSONSQLtechnical log analysis
Soft Skills
structured communicationsystems thinkingproblem-solvingresiliencediscipline
Certifications
Bachelor's Degree