CRM Analyst

AVANTTi

Network CRM Analyst working 100% remotely to facilitate client migration to Cisco platform. Ensure positive experiences and technical support throughout onboarding and training stages.

Posted 7/9/2026contractRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client onboarding and integration processes, with a strong focus on communication and training. Proficient in managing technical documentation and addressing client inquiries effectively while monitoring adoption metrics for continuous improvement.

Highest-signal resume keywords

Fluent In English (C1/C2)Fluent In Portuguese (C1/C2)Knowledge Of Cisco SolutionsExperience In Customer SuccessCisco Certifications (CCNA, CCNP)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Information Technology KnowledgeComputer Networking KnowledgeTCP/IPSwitchingRoutingWirelessInfrastructure Migration ExperienceNetwork Solutions Deployment Experience

Soft Skills

Excellent Verbal And Written CommunicationConsultative Customer-Oriented ProfileProblem-Solving AbilityOrganizational SkillsComfortable In Multicultural Environments

Certifications & Qualifications

CCNACCNP

Industry Keywords

Client OnboardingIntegration ProcessCustomer ExperienceMigration ProcessTechnical Documentation

Tech Stack

Tools & technologies

SwitchingTCP/IP

About the role

Key responsibilities & impact

Act as the primary point of contact between the client and the technical team during the migration process.
Conduct consultative meetings to present the new Cisco platform and its benefits.
Perform functional demonstrations (demos) and training sessions for clients.
Develop technical documentation, user guides, and support materials.
Oversee the entire client onboarding and integration process.
Identify risks during migration and take preventive measures to minimize impact.
Clarify technical and functional questions related to the platform.
Quickly resolve incidents or issues encountered by clients during migration.
Monitor adoption metrics for the new platform and propose improvements to the customer experience.
Collaborate with technical teams, support, and Customer Success to ensure an excellent implementation.

Requirements

What you’ll need

Fluent or native English (C1/C2)
Fluent or native Portuguese (C1/C2)
General knowledge of Information Technology
Knowledge of Computer Networking
Excellent verbal and written communication
Comfortable presenting and delivering training
Consultative, customer-oriented profile
Ability to solve problems quickly
Organized with excellent priority management
Comfortable working in multicultural environments
Knowledge of Cisco solutions (plus)
Experience in Customer Success or Customer Experience (plus)
Experience in infrastructure migration projects (plus)
Experience deploying network solutions (plus)
Knowledge of TCP/IP, Switching, Routing and Wireless (plus)
Cisco certifications (CCNA, CCNP or equivalents) (plus)
Experience in international corporate environments (plus)

Benefits

Comp & perks

100% Remote
Duration: 5 to 11 months (possible extension)