Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
AVANTTi

Salesforce Marketing Cloud Support Analyst – Junior

AVANTTi

Support Analyst for Salesforce Marketing Cloud at Avantti Tecnologia, assisting in operational support and incident resolution in a collaborative environment.

Posted 6/23/2026full-timeRemote • 🇧🇷 BrazilJuniorWebsite

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Salesforce Marketing Clouddata handlingfile processingincident resolutionservice request managementStandard Operating ProceduresKnown Error Databaseticket trackingoperational taskscompliance with SLAs
Soft Skills
analytical skillsproblem-solving skillscommunication skills
Tools & Technologies
ITSM tool
Industry Keywords
technical supportservice desksystems operationscontinuous improvement

Tech Stack

Tools & technologies
CloudITSM

About the role

Key responsibilities & impact
  • Receive, acknowledge and track tickets through the ITSM tool.
  • Confirm priorities, update statuses and communicate ticket closures to users.
  • Resolve incidents and service requests following Standard Operating Procedures (SOP) and the Known Error Database (KEDB).
  • Respond to clarification requests and provide functional support related to Salesforce Marketing Cloud.
  • Perform standardized data loads and recurring operational tasks.
  • Provide workarounds when applicable.
  • Ensure compliance with SLAs defined for each priority level.
  • Document new incident scenarios and assist in creating and updating operational procedures.
  • Escalate requests to Level 2 (L2) teams when configuration changes, development, or code fixes are required.
  • Support continuous improvement of support and service processes.

Requirements

What you’ll need
  • Basic knowledge of Salesforce Marketing Cloud (SFMC).
  • Experience or familiarity with technical support, service desk, or systems operations.
  • Strong analytical and problem-solving skills.
  • Basic knowledge of data handling and file processing for operational loads.
  • Intermediate English for reading, writing and professional communication.
  • Fluent Portuguese.

Benefits

Comp & perks
  • Not specified 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score