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AVANTTi

Salesforce Marketing Cloud Support Analyst – Junior

AVANTTi

Support Analyst for Salesforce Marketing Cloud at Avantti Tecnologia, assisting in operational support and incident resolution in a collaborative environment.

Posted 6/23/2026full-timeRemote • 🇧🇷 BrazilJuniorWebsite

Tech Stack

Tools & technologies
CloudITSM

About the role

Key responsibilities & impact
  • Receive, acknowledge and track tickets through the ITSM tool.
  • Confirm priorities, update statuses and communicate ticket closures to users.
  • Resolve incidents and service requests following Standard Operating Procedures (SOP) and the Known Error Database (KEDB).
  • Respond to clarification requests and provide functional support related to Salesforce Marketing Cloud.
  • Perform standardized data loads and recurring operational tasks.
  • Provide workarounds when applicable.
  • Ensure compliance with SLAs defined for each priority level.
  • Document new incident scenarios and assist in creating and updating operational procedures.
  • Escalate requests to Level 2 (L2) teams when configuration changes, development, or code fixes are required.
  • Support continuous improvement of support and service processes.

Requirements

What you’ll need
  • Basic knowledge of Salesforce Marketing Cloud (SFMC).
  • Experience or familiarity with technical support, service desk, or systems operations.
  • Strong analytical and problem-solving skills.
  • Basic knowledge of data handling and file processing for operational loads.
  • Intermediate English for reading, writing and professional communication.
  • Fluent Portuguese.

Benefits

Comp & perks
  • Not specified 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

ATS Keywords

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Hard Skills & Tools
Salesforce Marketing Clouddata handlingfile processingincident resolutionservice request managementStandard Operating ProceduresKnown Error Databaseticket trackingoperational taskscompliance with SLAs
Soft Skills
analytical skillsproblem-solving skillscommunication skills