ERP Finance and Technical Support Engineer

Avanade

ERP Finance Support Engineer supporting Microsoft Dynamics 365 Finance and Operations for Avanade managed-services clients. Resolving issues, configuring modules, and delivering enhancements across live Australian client environments.

Posted 8/12/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Dynamics 365 Finance and Operations, focusing on Finance modules, configuration, and support processes. Proficient in creating functional documentation, managing service governance, and delivering effective client support in ERP environments.

Highest-signal resume keywords

Dynamics 365 Finance And OperationsX++ DevelopmentAzure DevOpsData MigrationSLA Commitments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Finance ModulesConfiguration ChangesCustom Data EntitiesWorkflowsFunctional TestingRelease SupportBusiness Process ImprovementsIntegration ProblemsTechnical DocumentationEnd-User Training

Soft Skills

Problem-SolvingTroubleshootingStakeholder ManagementCommunication

Tools & Technologies

Azure Integration ServicesLogic AppsAzure Service BusAPIsData Connectors

Certifications & Qualifications

Australian Government Security Clearance

Industry Keywords

ERP Finance SolutionsService ManagementKnowledge ManagementRelease-Cycle TestingManaged Services Programs

Tech Stack

Tools & technologies

AzureCloudERP

About the role

Key responsibilities & impact

Provide day-to-day functional support for Dynamics 365 Finance and Operations Finance modules
Analyse client issues and requests and translate them into specifications, configuration changes, development requirements, or support actions
Prepare and maintain functional design documentation, test scripts, support runbooks, service updates, and stakeholder materials
Support data migration, period-end close, reconciliation, configuration changes, patches, and release-cycle testing
Develop and maintain low-to-medium complexity customisations and extensions
Build guides, support notes, test plans, release updates, and knowledge articles
Support service governance, ticket prioritisation, SLA commitments, documentation, knowledge management, access controls, and shared services processes
Use Azure DevOps, APIs, data connectors, workflows, custom data entities, and Azure Integration Services
Track incidents, ticket trends, platform issues, service outcomes, and client feedback and recommend improvements
Engage with clients, functional teams, technical teams, service teams, and end users to deliver support services

Requirements

What you’ll need

5+ years’ experience supporting Dynamics 365 Finance and Operations, ERP Finance solutions, live client environments, application support, or solution delivery roles
Strong working knowledge of Dynamics 365 Finance and Operations, Finance modules, configuration, X++ development, custom data entities, workflows, Azure DevOps, and support processes
Experience supporting live ERP environments, Finance operations, client issue resolution, functional testing, release support, service delivery, and business process improvements
Ability to investigate Finance issues, configuration defects, development requirements, integration problems, performance concerns, and data-related support issues
Ability to create functional specifications, design documentation, test scripts, support runbooks, technical notes, release notes, and support artefacts
Experience running workshops, triage sessions, support status meetings, functional walkthroughs, and stakeholder briefings
Understanding of D365 F&O support governance, service management, SLA commitments, ticket prioritisation, knowledge management, documentation standards, and release-cycle basics
Working knowledge of Azure Integration Services, Logic Apps, Azure Service Bus, APIs, data connectors, custom workflows, and Microsoft cloud integration patterns
Strong communication, problem-solving, troubleshooting, documentation, and stakeholder management skills
Experience supporting Finance modules, data migration, SIT, end-user training, UAT, go-live activities, ticket resolution, and managed services programs
Must be an Australian citizen
Must be eligible to obtain and maintain an Australian Government security clearance
Bachelor’s degree in IT, computer science, business systems, finance, accounting, engineering, or a related field is listed under Preferred Education and Experience
Existing Australian Government security clearance is highly regarded

Benefits

Comp & perks

Career path suited to skills and interests
Freedom to be your authentic self
Commitment to growth, well-being, and success
Opportunity to work with Microsoft and Accenture
Professional development through skills-building and innovative solutions