D365 CE Functional Consultant

Avanade

Dynamics 365 Customer Engagement Functional Consultant designing customer engagement solutions for Microsoft partner. Collaborating with clients and project teams to optimize customer experiences and operational processes.

Posted 7/10/2026full-timeAustin • California, Colorado, District of Columbia, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $103,550 - $156,750 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Solution Design & Configuration: Design and configure Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service, etc.) to meet client requirements.
Client Engagement: Collaborate with stakeholders to gather requirements, analyze business processes, and translate them into functional solutions.
Technical Leadership: Provide guidance and mentoring to junior consultants and developers on best practices.
Customize Dynamics 365 CE to match client-specific processes, including custom entities, fields, workflows, and forms.
Work with technical teams to integrate Dynamics 365 CE with other business applications, including ERP, marketing, and service platforms.
Serve as the primary functional advisor for clients, providing expertise on Dynamics 365 CE best practices, industry standards, and how to leverage the platform for business optimization.
Implement data governance, security roles, and compliance policies across environments.
Conduct workshops, training sessions, and knowledge transfers to client teams or internal staff.
Stay up to date with Microsoft’s roadmap, new features, and industry trends to advise clients strategically.
Document functional specifications, configuration settings, and system changes.
Prepare regular project status reports and communicate progress to both internal teams and clients.
Work closely with technical teams (developers, system administrators) and project managers to ensure successful solution delivery. Participate in project planning and progress meetings, providing functional expertise throughout the project lifecycle.

Requirements

What you’ll need

Strong knowledge of Microsoft Dynamics 365 Customer Engagement modules (Sales, Customer Service, Marketing, Field Service, etc.)
Hands-on experience with customizing Dynamics 365 CE, including working with entities, forms, views, workflows, and dashboards.
Excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical stakeholders.
Ability to work directly with business stakeholders to provide functional solutions and best practices.
Strong understanding of CRM principles and customer engagement processes.
Excellent stakeholder management and communication skills.
Experience in writing functional specifications and process documentation.
Familiarity with Power Platform components (e.g., Power Apps, Power Automate) in the context of extending CE.
Appreciation of solution management, ALM, and DevOps practices.

Benefits

Comp & perks

Opportunity to work for Microsoft’s Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)
Real-time access to technical and skilled resources globally
Dedicated career advisor to encourage your growth
Engaged and helpful coworkers genuinely interested in you

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Dynamics 365 CE ModulesCustom EntitiesWorkflowsFormsDashboardsCRM PrinciplesData GovernanceCompliance PoliciesSolution ManagementALM Practices

Soft Skills

Excellent Communication SkillsStakeholder ManagementPresentation Skills