Surety Department Assistant

Avalon Risk Management

Join Avalon Risk Management as a Program Assistant in the Bond Claims department. Provide administrative support in a hybrid remote environment.

Posted 7/10/2026full-timeSchaumburg • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in intake coordination, claims management, and customer service within the importation industry. Proficient in managing documentation, maintaining spreadsheets, and ensuring timely follow-ups to support departmental operations.

Highest-signal resume keywords

Claims ManagementCustomer Service ExperienceOrganizational SkillsMS Word ProficiencyMS Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims CreationSubrogation File ManagementData EntryReport ReviewBond Queries

Soft Skills

Strong Follow-Up SkillsDeadline Management

Industry Keywords

Importation IndustryInsurance SupportLogisticsContractsBilling Support

About the role

Key responsibilities & impact

Intake coordination and inbox management
Read and sort emails based on claim type and assign an adjuster
Create claims and subrogation files in the system of record
Assist with distribution of subrogation files to collection agencies
Run bond and entry queries
Review 1600s, petition responses and distribute as needed
Mail monthly ID bill letters and fax/scan them as needed
Internet searches for current addresses for importers with returned mail
Fax/email/call Customs for status updates and to request case copies
Create and maintain various spreadsheets
Review monthly 612 reports
Enter check information into claims database upon receipt of checks
Assist the department with follow up on renewals
Help with bond renewal notices and research for collateral and claims for each insured
Provide overall office support to the department

Requirements

What you’ll need

Minimum of 3 years of relevant experience in a professional customer service role within the importation industry or related fields such as contracts, finance, or billing support
Prior experience in direct insurance support, particularly with a focus on logistics, is a plus
Organizational skills from experiences such as legal team mailroom or mortgage documentation support
Strong follow-up skills
Ability to consistently meet deadlines
Strong computer skills, especially with MS Word and Excel

Benefits

Comp & perks

health, dental and vision insurance
401(k)
tuition reimbursement
student debt assistance
more