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Avalon Risk Management

Helpdesk Intake Coordinator – IT

Avalon Risk Management

Helpdesk Intake Coordinator at Avalon Risk Management, supporting the IT department with customer inquiries and technical troubleshooting. Capturing and resolving support issues and providing excellent customer service.

Posted 6/12/2026full-timeSchaumburg • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $23 per hourWebsite

About the role

Key responsibilities & impact
  • Capture all issues accurately into ticket system and escalate as needed
  • Field phone calls via help desk support
  • Handle minor software issues through troubleshooting
  • Support Avalon office moves with setup of new services and equipment

Requirements

What you’ll need
  • Level 1 helpdesk experience
  • PC competency
  • Detail-oriented
  • Excellent time management skills
  • Flexible to handle special projects
  • Team player

Benefits

Comp & perks
  • Health, dental, and vision insurance
  • 401(k)
  • Tuition reimbursement
  • Student debt assistance
  • Excellent benefits package

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
helpdesk supporttroubleshootingticket systemPC competency
Soft Skills
detail-orientedtime managementflexibilityteam player