Customer Service Representative, Insurance

Avalon Risk Management

Customer Service Representative at Avalon Risk Management supporting clients in the insurance industry. Providing assistance with administrative tasks and client communications.

Posted 6/2/2026full-timeSalem • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $52,000 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

Support Account Managers and assist in servicing existing clients
Assist with bond-related administrative activities, shipment-specific insurance quotations, certificate issuance, and policy servicing
Process account changes and assist with premium collections
Handle client communications and phone calls
Learn customer portals (EPIC, Indio) for excellent customer support
Provide administrative support and data organization as needed

Requirements

What you’ll need

Reliable customer service professional
Preference for prior experience in Insurance or logistics
Must attain Massachusetts Property and Casualty license within 120 days of hire
Excellent written and verbal communication skills
Strong work ethic and attention to detail
Intermediate computer skills
Strong organizational skills

Benefits

Comp & perks

Student debt assistance
Health, dental, and vision insurance
401(k)
New tuition reimbursement
Excellent benefits package

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

reliable customer service professionalexcellent written communication skillsexcellent verbal communication skillsstrong work ethicattention to detailstrong organizational skills

Certifications

Massachusetts Property and Casualty license