Surety Claims Specialist – Adjuster

Avalon Risk Management

Surety Claims Specialist investigating, evaluating, and adjudicating bond claims at Avalon Risk Management. Requires strong regulatory awareness and ability to manage high volumes of work in a timely manner.

Posted 4/24/2026full-timeSchaumburg • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $52,000 - $56,000 per yearWebsite

About the role

Key responsibilities & impact

Independently investigate, evaluate, and adjudicate surety bond claims
Communicate directly with claimants, trustors/principals, and Customs & Border Protection (CBP) regarding claim files
Acknowledge claims, notify clients, record claims data, and issue payments in a professional and timely manner
Analyze claims for statutory compliance and determine validity and disposition
Research applicable federal statutes, regulations, and agency guidance
Manage aggressive enforcement timelines requiring timely responses
Draft and file petitions and/or protests to mitigate or cancel claims
Evaluate Bond Programs claims through investigation and data gathering
Draft claim denials based on claim research

Requirements

What you’ll need

Minimum of 3 years of relevant experience in a professional role within the importation industry or related fields such as contracts, finance, or billing support
Prior experience in direct insurance support, particularly with a focus on logistics, is a plus
Strong follow-up skills
Ability to manage a high volume of work while consistently meeting deadlines
Professional interpersonal skills and ability to be firm with insureds
Claims Adjuster license required within the first 180 days of employment

Benefits

Comp & perks

Health, dental and vision insurance
401(k)
Tuition reimbursement
Student debt assistance
Hybrid in-office and work from home environment

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

investigationevaluationadjudicationclaims analysisdata gatheringstatutory compliancedrafting petitionsfiling protestsclaims denial

Soft Skills

communicationfollow-uptime managementinterpersonal skillsfirmness

Certifications

Claims Adjuster license