Customer Operations Manager
autone
full-time
Posted on:
Location: 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
PythonSQL
About the role
- Support leadership team on strategic projects from planning through execution to build a world-class Customer function
- Own and implement process improvements that optimise workloads across customer onboarding, operations and expansion
- Work as the interface between Customer teams and the organisation, scoping automation opportunities and ensuring seamless communication
- Coordinate and manage essential customer team processes, ensuring alignment with strategic goals
- Conduct reporting and data analysis to drive insights and decision-making
- Document and communicate operational changes across the organisation
Requirements
- 3+ years of experience in a fast-growth environment and/or top management consulting firm
- Enthusiasm for diving into operational details and hands-on implementation
- Proven track record of questioning the status quo and driving meaningful improvements
- Highly detail-oriented and organised, with excellent written communication skills
- Strategic mindset focused on initiatives that move the needle for the organisation
- Highly analytical and technically inclined, able to dive deep into processes and systems
- Strong work ethic with a "get stuff done" mentality, balancing speed with quality
- Nice-to-Haves: Experience in customer operations and/or B2B SaaS environments
- Nice-to-Haves: Background in fashion and retail technology
- Nice-to-Haves: Technical skills in SQL and/or Python
- Nice-to-Haves: Experience with CRMs and tools like HubSpot, Intercom, or Zendesk