AutoDS - Automatic Dropshipping Tools

Customer Support Agent

AutoDS - Automatic Dropshipping Tools

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

Go

About the role

  • Manage incoming online chats and support tickets
  • Identify and assess customers’ needs to ensure satisfaction
  • Build trust and rapport with customers through open and clear communication
  • Provide accurate, complete, and timely information using appropriate methods and tools
  • Handle complaints, provide effective solutions and alternatives within set timeframes
  • Develop a deep understanding of AutoDS’s platform and functionalities to provide expert technical support, keeping up to date with changes and improvements made
  • Document customer interactions thoroughly to maintain accurate records and assist internal teams
  • Follow all communication procedures, guidelines, and policies
  • Go the extra mile to engage and delight customers
  • Quickly adapt to different workflows, tone, and priorities depending on the pipeline.

Requirements

  • Proven customer support experience (technical preferred)
  • Strong technical aptitude, with eagerness to learn new platforms and tools
  • Familiarity with CRM systems and standard support practices
  • Excellent communication and presentation skills in English (spoken and written)
  • Customer-focused, adaptable, and able to handle a range of personalities and situations
  • Strong multitasking abilities, with excellent time management and prioritisation skills
  • Ability to work full-time within assigned shift patterns, with occasional flexibility if required
  • Ability to work under a b2b contract
  • Strong ability to switch between different products, workflows, and communication styles efficiently.
Benefits
  • Fully remote role—requires a reliable computer and a stable internet connection

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer supporttechnical supportCRM systemsmultitaskingtime managementprioritizationcommunication skillspresentation skillsadaptabilityproblem-solving
Soft skills
customer-focusedinterpersonal skillstrust buildingrapport buildingflexibilityopen communicationengagementdocumentationworkflow adaptationhandling complaints