Case Manager

AustralianSuper

Case Manager managing end-to-end complex death claims at AustralianSuper. Supporting families with compassion and assisting the Bereavements Team in a purpose-driven environment.

Posted 6/26/2026full-time🇦🇺 AustraliaMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

empathyproblem solvingattention to detailcommunicationorganisational abilities

Industry Keywords

death claimscase managementinsurance benefitssuperannuation insurance

About the role

Key responsibilities & impact

Manage a portfolio of complex death claims through to closure
Support and assist families and loved ones of deceased members
Lead the review and manage death claim distribution through case management to payment
Be a first point of contact for claimants, managing their claim with empathy and professionalism
Maintain queues under case management ensuring all outstanding work items are acted on within service standards
Identify any insurance benefits a member may be able to claim and manage the relationship with the insurer and other third parties

Requirements

What you’ll need

Strong empathy skills when speaking to Claimants on the phone.
Strong problem solving and solutions outcomes skills.
Meticulous attention to detail and pride in performance.
Relevant experience in a similar role (with an administrator or in superannuation insurance preferred).
Excellent written and oral communication skills, including the ability to proofread, spelling & English grammar skills.
Excellent organisational abilities to manage tasks according to priority.

Benefits

Comp & perks

ongoing learning, coaching and training
career opportunities across our expanding global organisation
generous leave entitlements
blended working environment