Donation Conversation Specialist

Australian Red Cross Lifeblood

Donation Conversation Specialist supporting Victorian families through grief and organ donation consent. Coordinating sensitive conversations and donation processes across Melbourne hospitals for Australian Red Cross Lifeblood.

Posted 8/12/2026part-timeMelbourne • 🇦🇺 AustraliaMid-LevelSenior💰 A$137,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting formal consent interviews and guiding families through grief and bereavement while ensuring clarity and respect. Possesses strong communication, negotiation, and problem-solving skills essential for supporting organ and tissue donation processes.

Highest-signal resume keywords

Registered NurseDonation Specialist Nurse ExperienceCurrent Registration With AHPRATertiary Qualifications In Critical Care NursingExceptional Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Grief And Bereavement ExperienceDocumentation And Follow-UpProblem Identification And ResolutionAdvanced Negotiation SkillsIntermediate Computer Skills

Soft Skills

EmpathyEmotional ResilienceCalm And Supportive ApproachAbility To Handle Sensitive ConversationsStrong Organisational Skills

Certifications & Qualifications

Current Driver’s Licence

Industry Keywords

Organ And Tissue DonationEnd-Of-Life ProcessesHealthcare SettingMetropolitan MelbourneConsent Interviews

About the role

Key responsibilities & impact

Conduct formal consent interviews with donor families, ensuring clarity and respect
Increase organ and tissue donation consent rates across Victoria
Guide families through acute grief and bereavement while offering organ and tissue donation
Deliver clear, sensitive information about end-of-life processes to families
Work closely with families and health services across Metropolitan Melbourne
Lead sensitive conversations and obtain formal consent
Provide ongoing support throughout the donation process
Facilitate remembrance activities and provide supportive materials
Identify, assess, and resolve problems with a solution-focused mindset
Maintain detailed documentation and follow-up

Requirements

What you’ll need

Registered Nurse with Donation Specialist Nurse experience
Current registration with AHPRA
Tertiary qualifications in Critical Care Nursing
Experience in grief and bereavement in a healthcare setting ideally
Exceptional communication skills and empathy
Emotional resilience and a calm, supportive approach
Ability to handle sensitive conversations professionally and compassionately
Ability to work independently and identify, assess, and resolve problems
Advanced negotiation skills
Ability to communicate appropriately in time-critical circumstances
Strong organisational skills and attention to detail in documentation and follow-up
Intermediate computer skills
Current driver’s licence
Ability to travel to all Metropolitan Melbourne health services

Benefits

Comp & perks

Salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment
Ability to purchase additional annual leave
14 weeks paid parental leave with no waiting period for either parent
Dedicated employee assistance program, Sonder, accessible 24/7 via a phone app
Flexible work arrangement combining office work and working from home
Diversity and inclusion support as an Australian Workplace Equality Index recognised employer and menopause-friendly organisation