Senior Compliance & Audit Officer

Ausloans Finance Group

Senior compliance officer managing escalated complaints, audits, and governance for Australia’s AI-powered finance brokerage. Mentoring juniors and coordinating regulatory compliance across a technology-focused business.

Posted 8/10/2026full-timeGold Coast • 🇦🇺 AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in compliance management, internal auditing, and risk assessment within regulated industries, with a strong focus on client complaint resolution and stakeholder engagement. Proficient in developing and maintaining compliance documentation, training programs, and governance activities.

Highest-signal resume keywords

Compliance ManagementInternal AuditingClient Complaint ResolutionRegulatory EngagementTeam Mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Internal Dispute ResolutionControl TestingLoan File ReviewsCompliance MonitoringAudit Working PapersPolicy ReviewRisk AssessmentGovernance ActivitiesCompliance Documentation

Soft Skills

Organisational SkillsAttention to DetailWritten CommunicationVerbal CommunicationProblem-Solving

Certifications & Qualifications

Qualification in BusinessQualification in ComplianceQualification in Risk

Industry Keywords

Financial ServicesRegulated IndustryQuality AssuranceGovernance

About the role

Key responsibilities & impact

Manage and resolve senior and escalated client complaints through the Internal Dispute Resolution (IDR) process
Provide day-to-day guidance, oversight and mentoring to compliance juniors within the team
Lead the delivery of compliance and internal audit activities across the business
Conduct and oversee internal audits, control testing and loan file reviews
Own and maintain compliance registers, records and action plans, escalating material risks
Review and update policies, procedures and compliance documentation
Coordinate and drive monthly compliance monitoring activities and reporting
Prepare audit working papers, findings and recommendations, and present them to key stakeholders
Support and help facilitate Compliance Committee meetings and broader governance activities
Coordinate compliance training programs and maintain training records
Lead engagement with external auditors and manage regulatory information requests
Monitor regulatory developments, assess business impact and drive continuous improvement initiatives
Apply capabilities within a highly technology-focused environment

Requirements

What you’ll need

Experience in compliance, audit, risk, governance or quality assurance, ideally in financial services or another regulated industry
Demonstrated experience managing complex or escalated client complaints, ideally through an IDR/EDR process
Experience providing guidance, direction or mentoring to junior team members
Strong organisational skills and exceptional attention to detail
Excellent written and verbal communication skills, with confidence engaging senior stakeholders
Confidence owning policies, documentation and reporting with minimal oversight
Proactive, solutions-focused mindset
Strong analytical and problem-solving skills
High levels of integrity and accountability
Relevant qualification in Business, Compliance, Risk or a related field highly regarded

Benefits

Comp & perks

Full-time role based on the Gold Coast
High-trust role with genuine autonomy and influence over compliance outcomes
Opportunity to build your career with Australia's largest privately-owned finance aggregator
Supportive, values-driven team environment