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About the role
Key responsibilities & impact- Perform routine administrative tasks, including but not limited to, user access management, data management, system maintenance tasks, support tasks for business operations, system audits, and report generation.
- Monitor and resolve basic to moderately complex support tickets and escalate highly complex issues.
- Support testing and deployment of Workday updates during Workday’s bi-annual releases.
- Comply with the consistent use of standards, design patterns, and tools that align with Aurecon’s broader technology architecture and principles.
- Ensure that production issues are addressed promptly, with thorough root cause analysis and long-term fixes.
- Ensure that individual and team KPIs and SLAs are achieved.
- Collaborate with business users to clarify requests or issues, test solutions and deliver approved requirements.
- Maintain documentation and support knowledge sharing within the team.
- Ensure clear and effective communication of technical solutions to both technical and nontechnical audience.
Requirements
What you’ll need- Bachelor’s degree in Computer Science or any related discipline
- With at least 2 years’ experience in Workday support and administration.
- Workday certification is a plus.
- Hands-on experience in administration and support of Workday products: Workday Financials including Financial Management, Financial Accounting, Customer Accounts and Contracts, Procure to Pay, Time Tracking, Expenses, Projects and Project Billing
- Working knowledge of business concepts and business processes i.e. Accounting, financial data, financial cycles
Benefits
Comp & perks- Flexibility - balance what matters most to you
- Wellbeing - we priorities your health
- Recognition - your impact matters
- Family - support for modern families and carers
- Community - give back through volunteering days
- Career development - learn, lead and shape your career
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
user access managementdata managementsystem maintenancesupport taskssystem auditsreport generationroot cause analysisWorkday administrationWorkday Financialsfinancial management
Soft Skills
collaborationcommunicationproblem-solvingdocumentationknowledge sharing
Certifications
Workday certification
