Customer Support, German
Auftragsflut
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteSalary
💰 €1,000 - €1,250 per month
Job Level
Mid-LevelSenior
About the role
- Escalation management: Handling non-automated cases
- Tenant support: Direct communication with tenants and property owners via email, WhatsApp, or phone
Requirements
- Career changers with customer service experience (e.g., from real estate or support) welcome
- Property or tenancy administration (SE), ideally with knowledge of German tenancy law (BGB) is an advantage
- Basic knowledge of tools such as Zendesk, Odoo or similar systems is a plus but not required
- Strong communication skills and empathy when dealing with tenants/property owners
- Problem-solving ability and team spirit
- Good German language skills (C1+); English is a plus
- Completed training in the real estate field (e.g., real estate agent) ideal but not required
- Own laptop, headset and fast internet connection
Benefits
- Attractive starting salary of €1,400/month (for full-time)
- Work location: Home office (remote)
- No weekend or night shifts (Mon–Fri: 9:00–18:00 CET)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceproperty administrationtenancy administrationGerman tenancy lawreal estate knowledgeproblem-solving
Soft skills
communicationempathyteam spirit
Certifications
real estate agent training