Customer Support Specialist — Omnichannel, Portal and API Enabler

Atruvia AG

Act as the Single Point of Contact for customers for omnichannel, portal and API enabler solutions. Coordinate with Second Level Support to resolve incidents quickly and contribute to product development and releases.

Posted 6/11/2026full-timeKarlsruhe • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

You support our core products and services as part of a qualified Service Desk and act as the Single Point of Contact for our customers — with a focus on omnichannel, portal and API enabler topics.
You analyze customer inquiries and information needs, develop appropriate solutions and ensure clear, proactive communication.
Together with Second Level Support you handle more complex customer requests and ensure fast, targeted resolution.
You are responsible for quality assurance of our customer information and for communication in the event of disruptions and incidents.
You actively accompany the further development of our products — for example during maintenance windows or release changes — and ensure our customers are always well informed.

Requirements

What you’ll need

You hold a degree in business administration with a focus on banking and several years of relevant professional experience, or you have completed vocational training as a bank clerk with many years of relevant professional experience, or you have a comparable qualification.
You bring several years of practical experience in the areas of omnichannel, portal and API enabler or in a customer-facing support role.
Ideally, you are familiar with the organizational structure and operational processes of cooperative banks as well as banking operations.
You have business-fluent German skills (at least C1) and good English skills (B2).
You demonstrate strong customer-awareness and problem sensitivity and convince through high problem-solving competence — especially in challenging situations and complaint management.
You have pronounced cooperation and communication skills and enjoy working in a team as well as with different interfaces.

Benefits

Comp & perks

Flexible working: We operate in a balanced hybrid mix of remote work and presence in modern office environments (Activity Based Working).
Work–life balance: With our individual working-time models such as part-time, the option to choose full-time between 30–40 hours and our lifetime working-hours account (sabbatical and/or leave before retirement), you will find the right balance.
Balancing private life and career: We offer a family allowance and support in special family situations, e.g. caregiving responsibilities for relatives.
Individual benefits: In addition to a company pension plan (subsidised occupational pension), you can choose between bike leasing, IT hardware leasing, employee savings contributions (vermögenswirksame Leistungen) and/or an additional day off, among other options.
Onboarding: A guided and individual onboarding with a buddy/mentor and regular feedback conversations with your People Lead will support your arrival. We also welcome you at our #enter welcome event.
Health management – Health, Family and Life: With our offers we support you, among others, through cooperations with the Familiengenossenschaft and voiio. Eat a varied diet in our company restaurants and connect through our sports offerings.
Career model and training: In our development dialogues you discuss your professional, methodological and personal career goals and pursue them through our wide range of training opportunities.
Our company values: Respectful, open and honest, self-responsible, supportive and results-oriented — guided by team spirit, customer orientation and a desire for innovation and intensive knowledge sharing.
Future and job security: As a cooperative company with decades of experience, we are pioneers of digital transformation in the banking sector and a systemically important employer.

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Hard Skills & Tools

APIomnichannelportalquality assuranceproblem-solvingcustomer supportbanking operations

Soft Skills

customer awarenessproblem sensitivitycommunication skillscooperationteamwork

Certifications

degree in business administrationvocational training as a bank clerk