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Banking Specialist, Deposits – Investment Advisory for Private Customers
Atruvia AGBanking support specialist for private-customer deposits and investment advisory at Atruvia, a digital banking technology partner. Supporting complex applications, advising banks, and improving products.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates in-depth knowledge of the deposits business and customer service processes, with a strong focus on quality assurance and effective communication. Capable of providing targeted customer advice and supporting product development through analytical thinking and teamwork.
Highest-signal resume keywords
In-Depth Knowledge Of Deposits BusinessCustomer Service/Support ExperienceAnalytical ThinkingConflict-Management SkillsStrong Cooperation And Teamwork Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Vocational Training As A Bank ClerkBanking Specialist QualificationBank Management Specialist QualificationQuality Assurance TestingSolution Development Support
Soft Skills
Customer And Service OrientationProfessional And Dependable Work ApproachExcellent Coordination SkillsSelf-Directed Work StyleReliability And Responsibility
Tools & Technologies
Customer Service ToolsMedia Used In Customer Service
Industry Keywords
Deposits BusinessInvestment AdvisoryPrivate CustomersProduct Launch Support
Tech Stack
Tools & technologiesTypeScript
About the role
Key responsibilities & impact- Provide support for complex applications and services as a qualified Service Desk specialist in the area of deposits and investment advisory for private customers
- Develop specialist expertise and prepare and communicate information in a clear, customer-friendly manner to support solution development
- Act as a multiplier and knowledge ambassador
- Participate in escalations and the resolution of major incidents
- Conduct comprehensive and meticulous testing to ensure quality
- Communicate with customers promptly
- Provide targeted customer advice and present available solutions
- Communicate customer requirements to support further product development
- Support product launches
- Take on special assignments as needed
Requirements
What you’ll need- Completed relevant vocational training as a bank clerk, supplemented by an advanced qualification (Banking Specialist or Bank Management Specialist) and many years of professional experience, or an equivalent qualification
- In-depth knowledge of the deposits business
- Experience in customer service/support or banking organization
- Knowledge of the processes and workflows of the tools and media used in customer service
- Strong customer and service orientation
- Professional, dependable, and self-directed approach to work
- Analytical thinking
- Excellent coordination skills
- Conflict-management skills and assertiveness
- Strong cooperation and teamwork skills
- Reliability, together with a high degree of quality awareness and sense of responsibility
- A résumé and relevant employment references/certificates are required when applying
Benefits
Comp & perks- Attractive collective-agreement salary
- 30 days of vacation
- Hybrid working with remote work and time spent in modern office environments (Activity-Based Working)
- Individual working-time models, including part-time and full-time options between 30 and 40 hours per week
- Lifetime working-time account, including sabbaticals and/or leave before retirement
- Family budget and support in special family situations, such as caring for family members
- Subsidized company pension scheme
- Choice of bike leasing, IT hardware leasing, employer-funded savings benefits, and/or an additional day of leave
- Structured and individualized onboarding with a mentor
- Regular feedback discussions with the People Lead
- #enter welcome event
- Health management programs, including partnerships with Familiengenossenschaft and voiio
- Company restaurants
- Sports programs
- A wide range of training opportunities and development discussions
- Long-term career and job security
- kununu Top Company 2026, with a score of 4.3 and an employee recommendation rate of at least 90%