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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong delivery management expertise, focusing on quality, margin, and client commitments while effectively leading teams and optimizing operational performance. Proven ability in business development and client relationship management, supported by excellent organizational and interpersonal skills.
Highest-signal resume keywords
Delivery ManagementTeam LeadershipBusiness DevelopmentPerformance AnalysisOperational Oversight
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ExecutionPerformance MonitoringStaffing OptimizationManagement ReportingService Delivery Management
Soft Skills
Interpersonal SkillsCollaborative MindsetOrganizational SkillsResults OrientationConsensus Building
Certifications & Qualifications
Master's Degree
Industry Keywords
IT ServicesAccount GrowthUpsellingClient Relationship ManagementWorkforce Management
About the role
Key responsibilities & impact- Oversee delivery and ensure successful execution of projects (quality, timelines, commitments, profitability)
- Manage teams: performance monitoring, annual reviews, skills development and training plans
- Optimize staffing and workload planning in line with business and market needs
- Contribute to account growth (upselling, pre-sales support, assistance to sales teams)
- Ensure compliance with contractual commitments: manage service delivery, lead steering committees, handle billing
- Produce management reporting and monitor the performance of your LBU
- Act as the key interface for sourcing (recruitment, internal mobility, subcontracting) in coordination with Workforce Management.
Requirements
What you’ll need- Minimum 5 years' experience in team management and operational oversight within an IT/services environment
- Master's degree (engineering, business school or equivalent)
- Strong expertise in delivery management (quality, margin, client commitments)
- Proven experience in team leadership and employee development
- Interest in business development and client relationship management
- Ability to analyze performance metrics and steer operations
- Leadership and ability to build consensus
- Strong organizational skills and results orientation
- Excellent interpersonal skills and a collaborative mindset.
Benefits
Comp & perks- Up to 2 days of remote work per week
- Meal vouchers (€10, employer contribution 60%)
- Annual leave available from day one
- Employee referral program up to €2,750
- Access to social and cultural activities
- Support for sustainable commuting (bike, carpooling)
