Service Operation Desk Engineer – m/f/d
Atos
full-time
Posted on:
Location Type: Office
Location: Zurich • Switzerland
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About the role
- Receiving and handling incidents and service requests
- Handling 1st and 2nd level support tasks
- Triaging, tracking and escalating tickets
- Preparing reports and statistics
- Proactive system monitoring and system support
- Performing operational routine tasks
- Maintaining documentation and information platforms
- Actively contributing to the continuous improvement process
Requirements
- Completed technical education in ICT / Networking
- At least 2 years of professional experience in 1st/2nd-level support
- Excellent communication skills
- Strong customer and service orientation
- Eager to learn and enthusiastic
- Open to new technologies
- Analytical approach
- German: business fluent; French and/or Italian at B2 level is a plus; English is the company language
- Willingness to work extended operating hours and participate in on-call duty (24/7)
- Swiss citizenship or a Swiss C residence permit required for the PSP examination
Benefits
- No specific benefits mentioned
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
1st level support2nd level supportincident handlingservice request handlingticket triagingsystem monitoringoperational routine tasksdocumentation maintenancereport preparationstatistics preparation
Soft Skills
communication skillscustomer orientationservice orientationeagerness to learnenthusiasmanalytical approach
Certifications
technical education in ICTtechnical education in NetworkingPSP examination