ServiceNow

• Define and execute the regional ServiceNow practice strategy aligned with global objectives.
• Own the North American ServiceNow revenue growth and billability targets.
• Support global practice in development of strategic roadmaps for ServiceNow offerings including ITSM, ITOM, HRSD, CSM, and industry solutions.
• Partner with cross-functional leaders (Sales, Delivery, Innovation) to create go-to-market strategies.
• Work with ServiceNow alliance team to drive partner relationship and joint GTM planning and growth with ServiceNow.
• Lead, mentor, and grow a team of ServiceNow sales leads, delivery managers, and solution architects.
• Develop competency plans to upskill consultants in emerging ServiceNow technologies.
• Promote a high-performance culture that emphasizes accountability, quality, and client success.
• Drive ServiceNow revenue growth across new and existing clients.
• Enable ServiceNow-focused sales campaigns in coordination with regional sales teams.
• Guide pursuit teams in developing winning proposals and customer presentations.
• Support C-level engagement and strategic client account planning.
• Ensure high-quality, on-time, and within-budget ServiceNow project delivery.
• Act as executive sponsor for key ServiceNow programs and large transformation initiatives.
• Oversee project governance, risk management, and client satisfaction metrics.
• Collaborate with global COEs to enhance ServiceNow solution offerings and accelerators.
• Drive the development of industry-specific ServiceNow templates and methodologies.
• Monitor trends in the ServiceNow ecosystem and integrate new capabilities into the practice.
• Provide high-level architectural oversight for ServiceNow implementations.
• Define scalable and secure architecture frameworks aligned with enterprise standards.
• Collaborate with solution architects and technical leads to ensure design integrity.
• Review and approve architecture for complex integrations and workflows.
• Drive innovation in architecture leveraging ServiceNow platform capabilities.

Head of ServiceNow

ServiceNow Developer – SME

Senior ServiceNow Developer, Active DHS Public Trust Clearance

Senior ServiceNow SAM Developer

ServiceNow Technical Architect

Senior ServiceNow Developer – Active FAA Public Trust Clearance