Customer Support

• Interact with customers via telephone, e-mail and web, providing technical support and problem-solving expertise
• Identify, evaluate and prioritize customer issues and complaints
• Analyze customer problems and develop effective resolution plans
• Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions
• Evaluate new services, processes and technologies introduced at the helpdesk
• Participate in training programs to support new technologies, procedures and customer service enhancements
• Collaborate with departmental staff to promote and maintain strong customer service values
• Escalate unresolved issues to support leads or designated service groups

Customer Support Agent, English

Customer Support Agent, Dutch, English