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Customer Service Virtual Assistant
Atomic - Remote JobsCustomer Support Specialist for a fast-growing U.S. eCommerce brand.
About the role
Key responsibilities & impact- Respond to customer emails using our scripts and tone guidelines
- Monitor and reply to comments on social media ads
- Use basic customer service tools and Google Sheets (training provided!)
- Escalate issues based on our internal processes
- Stay consistent, calm, and professional in all communications
Requirements
What you’ll need- Excellent written and spoken English
- Attention to detail—you don’t miss steps
- Reliability—you’re online when you say you’ll be
- Patience & professionalism—especially with repetitive or challenging requests
- Basic tech comfort—email, docs, spreadsheets, and safe browsing habits
- Willingness to learn—open to feedback and improving every week
- Experience in customer support or VA roles (nice-to-have)
- Familiarity with tools like Zendesk, Gorgias, or Google Workspace (nice-to-have)
- Background supporting online stores or DTC brands (nice-to-have)
Benefits
Comp & perks- Fully remote flexibility
- Supportive training and team
- Opportunity to grow with a fast-moving brand
- Diverse, friendly team environment
- Real impact on how customers experience our brand
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceemail communicationsocial media managementGoogle Sheetsspreadsheetssafe browsing
Soft Skills
written communicationattention to detailreliabilitypatienceprofessionalismwillingness to learn