Customer Support, Operations Lead – AI-First

Atomic - Remote Jobs

Customer Support & Operations Lead making support fast and scalable for outdoor hospitality marketplace. Leading a team and improving workflows using AI in a fully remote role.

Posted 4/17/2026full-timeRemote • 🇲🇽 MexicoSeniorWebsite

About the role

Key responsibilities & impact

Lead and coach a 5-person support team
Build workflows for triage, escalation, and resolution
Create playbooks for high-stakes issues
Use AI to automate repetitive work
Identify recurring issues and fix root causes
Ship weekly improvements (process, automation, documentation)
Share clear updates on what’s working, what’s breaking, and what needs fixing

Requirements

What you’ll need

3–6+ years in customer support, operations, or similar roles
Experience leading or mentoring support teams
Strong written English and customer communication skills
Experience working in startups or software environments
A systems mindset — you think in processes, not just tickets
Comfort using AI tools to improve workflows and efficiency
Strong organization and follow-through
Ability to stay calm and make decisions under pressure

Benefits

Comp & perks

20 days PTO + U.S. holidays
Competitive USD compensation (based on experience)
High ownership and visibility within a small team
Opportunity to build and shape the support system from the ground up

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

leadershipcoachingcommunicationorganizationproblem-solvingdecision-makingprocess thinkingmentoringcalm under pressurefollow-through