Atomic - Remote Jobs

Customer Success Specialist – Real Estate Ops, Demos, Onboarding

Atomic - Remote Jobs

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Help customers clearly understand how the inspection service works and ensure their first inspections run smoothly
  • Lead service demos, help customers plan their first inspection cycle, and guide them from request submission to receiving their first reports
  • Run service demos tailored to property managers’ workflows
  • Walk prospects through real inspection reports
  • Lead kickoff calls and guide onboarding steps
  • Explain scheduling, tenant coordination, and turnaround timelines
  • Write clear follow-up notes customers can reference later
  • Turn recurring questions into guides and simple documentation
  • Share customer feedback that helps improve the process

Requirements

  • 2+ years in a customer-facing role (customer success, onboarding, support, or implementation)
  • Experience explaining workflow-heavy services or products
  • Excellent spoken and written English communication
  • Confidence leading demos or structured walkthroughs
  • A tech-savvy, process-oriented mindset
  • Ability to simplify complex workflows for customers
  • Strong organization and follow-through
  • A patient, supportive approach with customers
Benefits
  • PTO included
  • Fully remote contractor role
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
excellent communicationconfidence leading demosprocess-oriented mindsetability to simplify workflowsstrong organizationfollow-throughpatient approachsupportive approach