Entry Level, Customer Success Specialist – Real Estate Ops, Demos, Onboarding
Atomic - Remote Jobs
full-time
Posted on:
Location Type: Remote
Location: Anywhere in North America
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Job Level
About the role
- Help customers clearly understand how the inspection service works and to ensure their first inspections run smoothly
- Run service demos tailored to property managers’ workflows
- Walk prospects through real inspection reports
- Help new customers plan their first inspection cycle
- Lead kickoff calls and guide onboarding steps
- Explain scheduling, tenant coordination, and turnaround timelines
- Write clear follow-up notes customers can reference later
- Turn recurring questions into guides and simple documentation
- Share customer feedback that helps improve the process
Requirements
- Experience in a customer-facing role (customer success, onboarding, support, or implementation)
- Experience explaining workflow-heavy services or products
- Excellent spoken and written English communication
- Confidence leading demos or structured walkthroughs
- A tech-savvy, process-oriented mindset
- Strong organization and follow-through
- A patient, supportive approach with customers
- Bonus Points:
- Familiarity with property management workflows
- Experience with field services, inspections, or scheduling operations
- Experience creating onboarding documentation or FAQs
Benefits
- Fully remote contractor role
- Open to candidates across the Americas
- Work aligned with U.S. Central Time business hours
- PTO included
- Competitive USD compensation (based on experience)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
excellent communicationconfidence leading demosorganizationfollow-throughpatient approachsupportive approach