Bilingual Client Support Representative

Asurint

Bilingual Client Support Representative engaging with clients to provide a positive experience in English and Spanish. Responsibilities include customer service, issue resolution, and support for Asurint products.

Posted 7/30/2026full-timeRemote • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $16 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates fluency in English and Spanish for effective communication while providing high-volume customer service. Proficient in MS Office and familiar with business management systems to enhance customer experience and resolve issues efficiently.

Highest-signal resume keywords

Fluent English CommunicationFluent Spanish CommunicationHigh-Volume Customer Service ExperienceProficiency in MS OfficeExperience with Background Screening

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceInformation ProcessingAttention to DetailTroubleshootingDocumentation Accuracy

Soft Skills

Relationship BuildingEffective CommunicationProblem Solving

Tools & Technologies

MS OfficeSalesforceHRISCRM

Certifications & Qualifications

Driver’s License

Industry Keywords

Legal SystemBackground ScreeningCustomer Experience

About the role

Key responsibilities & impact

Engages and builds relationships with clients and applicants, with a focus on providing a positive, memorable customer experience.
Communicates with clients accurately and effectively in English and/or Spanish, as needed.
Understands the necessity and value of accuracy and attention to detail; ability to rapidly process information and document with high levels of accuracy.
Adheres to, achieves, and maintains customer service support levels and standards in all interactions (email, phone, and chat).
Partners cross-functionally to troubleshoot root causes of delays, errors, and system challenges.
Demonstrates a comprehensive understanding of Asurint products and services to quickly facilitate resolution.
Handles complex customer service and support issues and escalates as necessary.
Handles all candidate inquiries.
Other duties as required.

Requirements

What you’ll need

Fluent English and Spanish communication skills, both verbal and written, is required.
Experience providing high-volume customer service is required.
Experience with the legal/court system is preferred.
Experience with background screening is preferred.
Proficiency in MS Office (Outlook, Excel, Word) or similar software is required.
Relevant business management systems such as HRIS, CRM, etc. is preferred.
Salesforce is preferred.
Education: High school diploma or equivalent is required.
Associate degree is preferred.
Certifications or licensure: Driver’s license and ability to maintain a driving record that is satisfactory to the company’s liability insurance carrier is required.
Years of relevant experience: 0 to 2 years is preferred.

Benefits

Comp & perks

Medical, dental and vision effective first day of employment
401(k) with employer match
Paid time off
10 company-paid holidays
Employee Assistance Program
Wellness Program
Paid Bereavement
Pet Bereavement
Pet Insurance
Volunteer time off
Telecommuting Stipend
Professional development programs
Short-term disability
Company-paid long-term disability
Company-paid life insurance
Flexible spending/health savings accounts
Employee referral bonus